I'm looking for

Background
Our clients are facing a future of massive disruption driven by shifting customer and consumer expectations and behaviours, digital technology, advanced analytics, new competition, and regulatory change. KPMG is expanding its Corporates Management Consulting team to help our clients to successfully navigate this disruption and take advantage of new opportunities.

Our ambition is to become the digital transformation go-to partner for our clients, helping them to deliver greater business value from their marketing, sales, commerce and service functions and capabilities. Through our Powered Customer proposition we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combine the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Customer team within Consulting, sitting in our transformation capability. The role will focus on our Powered Customer proposition, which leverages our Salesforce and Microsoft technology expertise and alliances to design, build and deliver solutions that unlock value. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

We need talented individuals with experience of the transformation of customer-facing functions and operations (Marketing, Sales, Ecommerce, Field Service, Customer Service). We want individuals who understand the technology but can define the business requirements.

Role Overview
This is a client facing role which focuses on delivering customer-centric CRM-focused change projects and work-streams. Assistant Managers are responsible for bringing the best capabilities for improving customer experience and building. The Assistant Manager has a track record of working across industries, ideally with experience of Corporates’ target sectors.

This role is focused on being part of multi-disciplinary teams of consultants and technologists, winning and delivering Salesforce enabled projects. Our projects are rarely standalone and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG.

Assistant Managers have a role in improving our practice; through proposition development, marketing and community development.

Key Responsibilities

— Have a working knowledge of CRM capability across the front-office functions
— Input to developing projects’ business case and benefits tracking
— Work with our Connected Technology Salesforce and Microsoft teams to prototype, test, integrate technology
— Support in the origination of client’s solutions and to lead the bidding, winning and delivering of CRM-enabled digital transformation engagements of significant size and scope.
— Help clients focus on generating value through their CRM and front-office investments, with a clear performance focus and value creation.
— Support the Customer leadership team together with Consulting Market Leaders to build and action Go-To-Market plans within their industry, focussed on target clients.
— Interest and desire to build knowledge and accreditation in vendor solutions such as Commerce Cloud, Marketing Cloud, Sales Cloud, Service Cloud;
— Experience of requirements gathering workshops all the way through to post-implementation support and adoption analysis

Experience and Background
We are looking for someone with a strong work ethic to join a dynamic and fast-growing part of our business, and who will play a key role in delivering Powered Customer projects in the UK.

— Comes from a consulting or technology services background or industry-based CRM programme delivery background with exposure to designing, building and delivering solutions.
— Have experience of CRM-enabled transformation across front-office functions.
— Ideally will have some experience of working in one of these industries – FMCG, retail, automotive, utilities, business services, manufacturing and telco.

Qualifications and Skills
More specifically the successful candidate must be able to demonstrate the following key skills:

— Exposure to front-office functional transformation based on Salesforce or Microsoft CRM solution stacks
— Understanding of the application of agile methodology
— Creative problem-solving ability, inquisitive mind-set, comfortable with working in ambiguous situations. Ability to work independently with limited oversight.
— Strong attention to detail.
— Excellent facilitation and presentation skills.
— Excellent commercial awareness.
— Ability to deliver high quality assignments under time pressure.
— Ability to grow and develop people working for them.

This is a client facing role which focuses on leading and overseeing large customer-centric programmes to drive transformational and disruptive change. Managers are responsible for driving the connected customer agenda, bringing the best capabilities for improving customer experience.

The Manager draws on their skills to understand the client’s business problems, knowing the industry to design, implement and scale relevant solutions for our clients.

Managers will need to be capable of assessing a client’s business strategy, customer capability and operations for sizeable customer opportunities.

This role is focused on building and leading teams of consultants to win and deliver customer focussed projects. Our projects are rarely standalone, and the successful candidate will need to work with capabilities and solutions drawn from across KPMG.

Managers have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve drawing insights and data from existing projects; working with the leadership team and a range of people from across the firm to develop tailored propositions; and engaging our clients with these value propositions.

— Work with the client to shape and develop their transformation roadmap and change portfolios
— Ensure that customer transformation projects or their work-streams within a large engagement are effectively scoped, managed and delivered on time, to budget and within agreed (KPMG) risk frameworks.
— Designing future operating models
— Developing projects’ Business case and benefits tracking
— Lead the origination of client’s solutions to their challenges in sales and/or service functions
— Play a key role in bidding, winning and delivering of customer transformation engagements of significant size and scope
— Help clients focus on generating value through their customer initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly
— Support the Customer and Digital Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clients
— Develop relationships to identify and shape future solutions and engagements - working internally (with Digital Architects, Consulting Industry Leaders, Client Lead Partners, S&D, Business Development Managers, other parts of KPMG) and externally (partners, alliances).

Leadership & Management:

Successful candidates will be expected to provide leadership within the Customer Team, coaching and development of team members alongside running non-client initiatives, such as training or risk management

Stakeholder Interaction & challenges:
Managers will interact with internal and external c-suite level stakeholders, and will be expected to build and maintain these relationships regularly.

Impact, Risk, Accountability & Governance:
Managers are integral to our business and are expected to deliver complex engagements, lead teams and be involved in the development of team members. Managers are engagement managers acting on behalf of KPMG from a risk management perspective and are expected to deliver all engagements to a satisfactory level.

Experience
Essential
— Comes from a sales background or programme management background with experience of working in start-ups, product development / agencies or management consulting
— Have experience of a variety customer centric Transformation or Strategic propositions including sales and marketing. You will have been responsible for leading an end-to-end project and delivery team, with associated deliverables, and should be able to demonstrate this
— Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders

Desirable
— Have a demonstrable knowledge of innovation including approaches, segmentation, and technology
— Has experience of weaving a solution based on current technologies from ideation to delivery

Expertise / Technical role requirements
— Experience in digital transformation
— Strong understanding of the application of agile methodology in both product development and organizational structure
— Experience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Customer and Digital to deliver a wider transformation programme

Skills:
— Strong project management skills including experience in large cross functional and/or cross geographical programmes
— Run compelling workshops, to extract and challenge information from client SME’s and successfully guides participants through unknown territories
— Solid knowledge of the design thinking ethos of human centre design and ability to adopt it to solve client issues.
— Creative problem-solving ability, inquisitive mind-set, comfortable with working in ambiguous situations
— Strong people management skills
— Strong attention to detail
— Excellent facilitation and presentation skills
— Good commercial awareness
— Ability to rapidly identify issues and propose solutions
— Ability to work independently with limited oversight
— Ability to deliver high quality assignments under time pressure
— Ability to grow and develop people working for them

Background



Our clients are facing a future of massive disruption driven by shifting customer and consumer expectations and behaviours, digital technology, advanced analytics, new competition, and regulatory change. KPMG is expanding its Corporates Management Consulting team to help our clients to successfully navigate this disruption and take advantage of new opportunities.

Our ambition is to become the digital transformation go-to partner for our clients, helping them to deliver greater business value from their marketing, sales, commerce and service functions and capabilities. Through our Powered Customer proposition, we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combine the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Customer team within Consulting, sitting in our transformation capability. The role will focus on our Powered Customer proposition, which leverages our Salesforce and Microsoft technology expertise and alliances to design, build and deliver solutions that unlock value. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

We need high-performing individuals with knowledge and experience of transforming customer-facing functions and operations (Marketing, Sales, Ecommerce, Field Service, Customer Service). We are looking for individuals who can help clients to maximise the ROI and business value from their Salesforce estate, who represent the commercial and business performance requirements. We want individuals who understand the technology but can shape and define the strategic business transformation agenda. This is a high-profile role within the team, requiring a balance of business development, sales origination, and client delivery.

Role Overview



This is a senior, client facing role which focuses on selling and leading large customer-centric CRM-based change programmes. As a Director you are responsible for driving the connected customer agenda, bringing the best capabilities for improving customer experience and building and maintaining senior client relationships. The Director has a track record of working across industries, with significant experience of Corporates’ target sectors.

This role is focused on building and leading teams of consultants and technologists to win and deliver Salesforce enabled projects. Our projects are rarely stand-alone, and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG.

Directors have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve working across the firm to develop tailored propositions; and engaging our clients with these value propositions.

Key Responsibilities

The Director’s key responsibilities include to:

Have a strong, working knowledge of strategic CRM investments and initiatives across the front-office functions and how to structure these into a transformation project

Developing projects’ business case and benefits tracking

Work with our Connected Technology Salesforce and Microsoft teams to prototype, test, integrate technology

Lead the origination of client’s solutions and to lead the bidding, winning, and delivering of CRM-enabled digital transformation engagements of significant size and scope.

Build new and maintain existing client relationships to generate longer-term revenue

Help clients focus on generating value through their CRM and front-office investments, with a clear performance focus and value creation.

Support the Powered Customer lead and overall Customer leadership team together with origination and Go-To-Market plans

Ensure that projects or their work-streams within a large engagement are effectively scoped, managed and delivered on time, to budget and within agreed risk frameworks.

Experience leading local and distributed teams effectively

Experience of multi-cloud and vendor solutions such as Commerce Cloud, Marketing Cloud, Sales Cloud, Service Cloud

Interested and experience in business development activities, responding to RFPs from a technical and commercial perspective

Experience of end-to-end solution delivery, from requirements gathering workshops all the way through to post-implementation support and adoption analysis


Experience and Background



We are looking for someone with a strong work ethic to join a dynamic and fast-growing part of our business, and who will play a key role in delivering Powered Customer projects in the UK.

Comes from a consulting or technology services background or industry-based CRM programme delivery background with experience of designing, building, and delivering solutions.

Have experience of CRM-enabled transformation across front-office functions.

Comes with experience of working in one of these industries – FMCG, retail, automotive, utilities, business services, manufacturing, or telco.

Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders.


Qualifications and Skills



More specifically the successful candidate should be able to demonstrate the following key skills:

Significant experience in front-office functional transformation based on Salesforce or Microsoft CRM solution stacks

Excellent project and programme management skills including experience in large cross functional and/or cross geographical programmes

Experience in managing client relationships

Leading bid teams, including demonstrable examples of winning revenue for a business

Articulate the value of the CRM platform technologies in business to a non-technical audience in a clear and compelling fashion.

Strong understanding of the application of agile methodology

Creative problem-solving ability, inquisitive mind-set, comfortable with working in ambiguous situations. Ability to work independently with limited oversight.

Strong attention to detail and excellent commercial and deal-creation skills

Excellent facilitation and presentation skills.

Ability to deliver high quality assignments under time pressure.

Ability to grow and develop people working for them.

The role as Senior Manager is a fantastic opportunity to lead the translation of clients’ business challenges, leveraging strong commercial acumen and technical expertise, into key business and functional requirements, to build digital solutions that drive value for their customers and employees.






Role Overview




This is a client facing role which focuses on leading on and overseeing large customer-centric programme teams to drive transformational and disruptive change. Senior Managers are responsible for driving the connected customer agenda, bringing the best capabilities for improving customer experience and building and maintaining client relationships. The Senior Manager has a track record of working across industries, with significant experience of Corporates’ target sectors. Senior Managers work cross-functions and will be responsible for partnering with Nunwood to implement primary research into projects where appropriate. The Senior Manager draws on these skills at the intersection of understanding the current client’s business problems, knowing the industry to design, implement and scale relevant solutions for our clients.






Senior Managers will have an excellent ability to assess a client’s business strategy, customer capability and operations for sizeable customer and digital transformation opportunities in the form of emerging tech solutions, data analytics and/or strategic support.






This role is focused on building and leading teams of consultants to win and deliver digital projects. Our projects are rarely standalone and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG.






Senior Managers have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve drawing insights and data from our existing projects for clients; working with the leadership team and a range of people from across the firm to develop tailored propositions; and engaging our clients with these value propositions.






A successful Senior Manager will leverage the technical, business and design skills of an experienced multidisciplinary team with expertise in customer experience, data science, business management, engineering and development.






Key Responsibilities




The Senior Manager’s key responsibilities include to:




Work with the client to shape and develop their transformation roadmap and change portfolio







Have a strong, working knowledge of Design initiatives and how to integrate these into a transformation project







Be responsible for building and executing the project plan and managing any risks and issues appropriately







Designing future operating model







Developing projects’ Business case and benefits tracking







Work with Engineering team to prototype, test, integrate technology







Lead the origination of client’s solutions to their digital-related challenges in sales and/or service functions.







Lead the bidding, winning and delivering of customer and digital transformation engagements of significant size and scope.







Build new and maintain existing client relationships that directly feeds into the team’s revenue







Help clients focus on generating value through their customer and digital initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly.







Support the Customer and Digital Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clients.







Develop relationships to identify and shape future solutions and engagements - working internally (with Digital Architects, Consulting Industry Leaders, Client Lead Partners, S&D, Business Development Managers, other parts of KPMG) and externally (partners, alliances).







Ensure that customer and digital transformation projects or their work-streams within a large engagement are effectively scoped, managed and delivered on time, to budget and within agreed (KPMG) risk frameworks.







Provide leadership within the Customer and Digital Team, coaching and developing team members and running non-client initiatives, such as training or risk management.







Experience and Background




We are looking for someone with a strong work ethic to join a dynamic and fast growing part of our business, and who will play a key role in delivering customer and digital transformation projects in the UK.







- Comes from a consulting, sales or programme management background with experience of working in start-ups, product development / design agencies or management consulting.




Have experience of a variety customer centric Transformation or Strategic propositions including sales, marketing and customer service. You will have been responsible for leading an end-to-end project and delivery team, with associated deliverables, and should be able to speak about this for a few minutes.







Have a demonstrable knowledge of innovation including approaches, segmentation, and technology








- Has experience of weaving a solution based on current technologies from ideation to delivery




Comes with experience of working in one of these industries i.e. health, pharma, oil & gas, utilities, retail, telco, FMCG and transport & infrastructure.







Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders.







The ambition is that Senior Managers bridge the technical expertise of engineers and data scientists with the operational expertise of marketing, supply chain, risk and other frontline roles.








Qualifications and Skills






More specifically the successful candidate must be able to demonstrate the following key skills:





- Significant experience in digital transformation





- Excellent project management skills including experience in large cross functional and/or cross geographical programmes





- Experience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Customer and Digital to deliver a wider transformation programme





- Experience in managing client relationships





- Leading bid teams, including demonstrable examples of winning revenue for a business





- Articulate the value of emerging technologies in business to a non-technical audience in a clear and compelling fashion.




Run compelling workshops, to extract and challenge information from client SME’s and successfully guides participants through unknown territory.







Solid knowledge of the design thinking ethos of human centre design and ability to adopt it to solve client issues.







Strong understanding of the application of agile methodology in both product development and organizational structure.







Creative problem solving ability, inquisitive mind-set, comfortable with working in ambiguous situations.







Strong people management skills.







Strong attention to detail.







Excellent facilitation and presentation skills.







Excellent commercial awareness.







Ability to rapidly identify issues and propose solutions.







Ability to work independently with limited oversight.







Ability to deliver high quality assignments under time pressure.







Ability to grow and develop people working for them.

Our clients are facing a future of massive disruption driven by regulatory change, customer expectations, new competition and technology innovation. KPMG is expanding its Connected Customer Management Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.




The Connected Customer Data, Research & Analytics (DR&A) team is part of KPMG’s Connected Customer team. We are responsible for the inclusion of customer insights into all our KPMG’s customer solutions, covering the areas of Brand, Marketing, Sales, Service, Experience and Insight.




About the role


This role is for a Senior Manager with Analytics and Insights focus.




This role is focused on building and leading teams of consultants to win and deliver customer projects. Our projects are rarely standalone, and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG. In particular, you will collaborate with the KPMG Connected Technology team to design digital, data & analytics driven solutions for our clients.




Senior Managers have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve drawing insights and data from our existing projects for clients; working with the leadership team and a range of people from across the firm to develop tailored propositions; and engaging our clients with these value propositions.




Areas of responsibility include:




Responsibilities


Delivery


Lead a team of multidisciplinary professionals to deliver high quality data & analytics solutions, including commercially highly relevant recommendations



Mentor and develop your team to deliver world class outputs



Be an engaging presenter, capable of managing clients at senior level



Client relationship / account growth


Develop and maintain productive internal and external relationships to ensure continued success on often long standing engagements (2+ years)




Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses




Deliver a portfolio of work to the value of £1m per annum




Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice


Sales, Proposals & Pitches


Develop and manage client relationships, large scale engagements and develop new business



Lead KPMG’s response to client tenders, integrating all of KPMGs relevant capabilities


Actively develop new business, from lead generation through to project commission


Work through the firm’s Client Lead Partners and Client Service Teams to establish awareness, demand and engagement with clients


Support KPMG’s wider go to market by being Insight & Analytics lead SME and leading appropriate opportunities


Proposition support


Support the development of KPMG Customer propositions by integrating Insight & Analytics capabilities.






Maintain a high level of knowledge around Connected Customer’s proposition/services and the Firm’s wider customer transformational approach as well as input customer capabilities into wider firm opportunities.



Take responsibility for a team wide initiative or workstream (e.g. design/ help manage training programme, responsibility for specific processes)






Commerciality


Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice






Ensure that accounts run profitably by ensuring that the hrs spent is within the budget of hrs costed. Negotiate extensions to the programme with clients and Senior Managers. Meet all account profitability targets as set by the business.







Team Leadership


Line manage 4-6 junior colleagues, ensuring personal progression and skill development.






Be an exemplar to the wider team through exercising sound judgement, and living our values daily







Your experience


Previous experience in a Senior Insight, Data, Analytics or complex project delivery role


Extensive knowledge in one of the following: Data strategy, data visualisation, analytics, data engineering or quantitative customer insights.


Thorough understanding of the customer data & insight technology landscape


Adept at finding the insights and making tactical and strategic recommendations


Previous work in Customer data management is highly desirable


Lead and inspire a team to get the best out of people - to deliver outstanding work


Organisational prowess and an ability to manage multiple projects


Solid experience of successful business development or account management roles within a consultancy (or agency) environment


Proven ability to find new solutions to client business issues and turn these into commercial opportunities as a result.


Experience of presenting in high-pressure sales context


Able to demonstrate a solutions-focused approach to your work



Qualifications and Skills



More specifically the successful candidate must be able to demonstrate the following key skills:




Significant experience in at least one of the following fields: Customer insight, Data, Analytics (incl. Data Science), data engineering, customer data technology




Experience in leading and delivering complex projects




Strong people management skills





Strong attention to detail





Excellent facilitation and presentation skills





Good commercial awareness





Ability to rapidly identify issues and propose solutions





Ability to work independently with limited oversight





Ability to deliver high quality assignments under time pressure





Ability to grow and develop people working for them