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Manager - Operations & Transformation (Legal Services)

Location: London

Service Line: Legal Services

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Experienced Professional

Manager - KPMG Law - Employment Legal Services - London

Location: London

Service Line: Legal Services

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Experienced Professional

Manager - KPMG Law - Employment Legal Services - London

Location: London

Service Line: Legal Services

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Experienced Professional

Senior Manager - Legal Operations Transformation

Location: London

Service Line: Legal Services

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Experienced Professional

Senior Legal Counsel

Location: London

Service Line: IHQ

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Experienced Professional

Senior Manager - Legal Project Management

Location: London

Service Line: Legal Services

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Manager - Operations & Transformation (Legal Services)

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Manager

Employment type: Either Full Time Or Part Time


The Team

KPMG’s Legal Operations and Transformation Services (LOTS) team is a priority growth area for KPMG with significant investment plans and big growth ambitions. LOTS supports clients in optimising their legal function to achieve operational excellence and offers 2 core services: a legal operating model transformation service and a contract management transformation team, using CLM technology. Across LOTS, we are winning new clients and are growing our team as a result of these successes and as a new role, it is an exciting time for a candidate to come in, make a big impact on the function and shape the role. Joining us offers the opportunity to work with legal teams across all sectors on exciting, high profile and leading edge engagements.


The Role

We are looking for talented individuals with experience in operating model transformation to join us in growing the legal operating model transformation practice within LOTS, through managing and delivering client engagements, developing client relationships and building out our offerings.

The candidate will gain experience in developing a new offering for KPMG and working with other KPMG LOTS teams globally as well as interaction with other KPMG services such as Technology Consulting and People in Change. The wider LOTS team has a focus on legal technology and automation and the candidate will have the opportunity to work across all client bases, from mid-market to FTSE listed companies, from public sector to financial services to FMCG.

The successful candidate will:
— Shape and actively manage client programmes of work to drive legal functions of the future through process, operating model or technology change, taking responsibility for the day-to-day project management and delivery of complex, multi-national engagements for our clients
— Manage senior client stakeholders to ensure that they are happy with the progress of the project and deliverables
— Leverage their operating model and consulting expertise and network to generate new client opportunities
— Proactively assist with business development efforts across LOTS, including pitching for new work and progressing leads to sales
— Lead the development of micro service offerings, taking ownership of their direction and focus
— Develop go-to-market strategies, marketable propositions, collateral, methodologies and alliance partner relationships within LOTS
— Proactively engage in cross-functional communication and sharing of information across the firm, both in the UK and globally
— Take a lead in knowledge sharing and developing operating model transformation skills within our team
— Encourage and motivate team members to achieve targets and to spot new business opportunities

The role will report to the Senior Manager leading the legal operating model transformation team within LOTS. The primary objective will be to support them to help deliver client engagements and shape and grow service offerings and supporting methodologies within the legal operating model transformation practice.

As the team and business grows, the candidate will be expected to contribute to the development of people and culture within the team, ensuring continuous development and support for more junior members.
The candidate will also be expected to lead and support on activities related to business development, marketing and communications, and collateral development to feed into the wider LOTS business, in the UK and globally.
Candidates will be expected to have a strong track record in engaging with and managing stakeholders across different seniorities, functions and industries.
Candidates will need to manage both internal and external stakeholders self-sufficiently as part of on-going engagements and through business and strategic development.

The successful candidate will contribute to the growth and development of the practice and service offerings in LOTS, and KPMG Law as a whole by extension. The candidate will be responsible for adhering to KPMG standards regarding risk and quality of their work and the work performed by their team within engagements they oversee.


The Experience

— Proven consulting experience and ability to build strong, trusted client relationships.
— Understanding of the strategic challenges and opportunities facing legal leaders such as technology innovation, the “more for less challenge”, managing the delivery of legal services including from external counsel, and the evolving role of General Counsels within organisations
— Experience managing and delivering operating model transformation activities – e.g. service delivery model design including design and implementation of roles, responsibilities, span of control, process efficiency assessment and interventions, governance structures
— Ability to build the business case to demonstrate a value proposition for senior management to decide to move forward projects (e.g. influence key buyers, such as General Counsels).
— High level understanding of key legal technology solutions (e.g. Contract Lifecyle Management (CLM), spend management, matter management, document management etc) and a point of view on how legal tech drives Legal Service Delivery.
— Ability to leverage deep functional knowledge and experience to develop solutions to the client with short turnaround times.
— Experience in leading transformation projects and programmes, managing team members to deliver high quality work on time and to budget
— Excellent written and verbal communication skills
— Leading and facilitating stakeholder workshops to achieve desired outcomes
— Experience in conducting assessment, gap analysis and road mapping exercises
— Experience in supporting business change management projects
— Experience in managing and leading business development activities (such as client meetings, proposals and marketing materials)
— Knowledge, skills and experience working with or in the legal industry covering areas such as legal strategy, legal technology, legal processes and controls, target operating model design, service delivery, cultural change, communications and engagement strategies, leadership development.
— Understanding of legal, risk and compliance issues facing organisations
— Understanding of drivers, risks and opportunities facing "back office" functions and their drive towards digitisation
— Experience of in-house legal functions desirable but not essential
— A project management qualification such as Prince2 would be desirable but not essential

— Communication skills and persuasive writing
— Go-to-market proposition development
— Engagement management
— Internal and external stakeholder management
— Experience in communicating and influencing stakeholders
— Consulting expertise to engage with legal teams (and coaching others to do the same)
— Proficiency in managing engagement teams and ensuring consistent, top quality, deliverables for themselves and their team

Manager - KPMG Law - Employment Legal Services - London

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Manager

Employment type: Full Time


KPMG Law Overview
KPMG Law is a disrupter in legal services, offering legal advisory services combined with new law and technology driven offerings, and multi-disciplinary solutions, within a leading global professional services firm. The KPMG Law global network comprises over 2700 lawyers in 80+ jurisdictions.

What KPMG Law is looking for from its lawyers
• an entrepreneurial self-starter who is excited by the opportunity to provide legal services in a different environment and manner to a traditional commercial law firm as part of fully integrated multi-disciplinary practice
• commercially minded and keen to become a more rounded business adviser focused on delivering a great service to clients
• a driven and proactive team player who enjoys working with people from different backgrounds and disciplines
• keen to assist with the development of junior team members
• a relationship builder who can spot and develop new opportunities and client relationships both within the KPMG network and externally
• high level of technical knowledge of UK employment law
• intellectually curious, open-minded and analytical people, with an eye for detail and pride in their work
Employment Legal Services

• The Employment Legal Services Team comprises 11 lawyers who regularly work with a wide cross-section of the KPMG client-facing business.
• The team undertakes a variety of work with a focus on workforce pay compliance (including national minimum wage, holiday pay, employment status, pay gap reporting), workforce change (people aspects of restructurings including redundancies and TUPE transfers, changes to terms and conditions and transactional support) as well as general HR and ER advisory work.
• The applicant should be a team player with an entrepreneurial spirit and be prepared to work in a different way to lawyers in traditional law firms.

Experience Required

• The applicant will be an employment lawyer with a good range of experience and 4+ years’ PQE.
• The applicant must have a high level of technical knowledge with regards to the employment law of England and Wales. Familiarity with contracts and policies, due diligence reporting and broader transactional support, redundancy/reorganisation/TUPE transfers, employment status and holiday pay would be helpful. In addition, a successful applicant will have the ability to get up to speed quickly on esoteric areas (such as national minimum wage and pay gap reporting) and be keen to continue developing his/her legal skills and engage in new areas of work.
• While consulting appropriately on difficult issues, he/she must be able to deliver robust and appropriate legal advice and exercise sound judgement. Strong project management skills are a must.
• The successful applicant will demonstrate experience of working with demanding clients across a wide spectrum of size and activities.
• He/she must be able to demonstrate sound client relationship and business development skills and a keenness to develop these skills further. The successful applicant will be expected to be part of building the existing business of the team and will build peer to peer relationships.
• The successful applicant will help promote the team’s work through participating in team and firm events, giving internal and external presentations and producing expert articles for publications.

Manager - KPMG Law - Employment Legal Services - London

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Manager

Employment type: Full Time


KPMG Law Overview

KPMG Law is a disrupter in legal services, offering legal advisory services combined with new law and technology driven offerings, and multi-disciplinary solutions, within a leading global professional services firm. The KPMG Law global network comprises over 2700 lawyers in 80+ jurisdictions.

What KPMG Law is looking for from its lawyers

• an entrepreneurial self-starter who is excited by the opportunity to provide legal services in a different environment and manner to a traditional commercial law firm as part of fully integrated multi-disciplinary practice
• commercially minded and keen to become a more rounded business adviser focused on delivering a great service to clients
• a driven and proactive team player who enjoys working with people from different backgrounds and disciplines
• keen to assist with the development of junior team members
• a relationship builder who can spot and develop new opportunities and client relationships both within the KPMG network and externally
• high level of technical knowledge of UK employment law
• intellectually curious, open-minded and analytical people, with an eye for detail and pride in their work
Employment Legal Services

• The Employment Legal Services Team comprises 11 lawyers who regularly work with a wide cross-section of the KPMG client-facing business.
• The team undertakes a variety of work with a focus on workforce pay compliance (including national minimum wage, holiday pay, employment status, pay gap reporting), workforce change (people aspects of restructurings including redundancies and TUPE transfers, changes to terms and conditions and transactional support) as well as general HR and ER advisory work.
• The applicant should be a team player with an entrepreneurial spirit and be prepared to work in a different way to lawyers in traditional law firms.

Experience Required

• The applicant will be an employment lawyer with a good range of experience and 4+ years’ PQE.
• The applicant must have a high level of technical knowledge with regards to the employment law of England and Wales. Familiarity with contracts and policies, due diligence reporting and broader transactional support, redundancy/reorganisation/TUPE transfers, employment status and holiday pay would be helpful. In addition, a successful applicant will have the ability to get up to speed quickly on esoteric areas (such as national minimum wage and pay gap reporting) and be keen to continue developing his/her legal skills and engage in new areas of work.
• While consulting appropriately on difficult issues, he/she must be able to deliver robust and appropriate legal advice and exercise sound judgement. Strong project management skills are a must.
• The successful applicant will demonstrate experience of working with demanding clients across a wide spectrum of size and activities.
• He/she must be able to demonstrate sound client relationship and business development skills and a keenness to develop these skills further. The successful applicant will be expected to be part of building the existing business of the team and will build peer to peer relationships.
• The successful applicant will help promote the team’s work through participating in team and firm events, giving internal and external presentations and producing expert articles for publications.

Senior Manager - Legal Operations Transformation

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Senior Manager

Employment type: Either Full Time Or Part Time


Senior Manager - Legal Operations Transformation

The Team
KPMG’s Contract Management Transformation team is expanding, and we are seeking experienced management consultants to join the team. We provide our clients with a set of integrated services and offerings solving their most pertinent contract-related business challenges.
This is a fast-growth area of the business and as such we are looking for an individual who is an experienced consultant, ambitious and passionate about working within a newly formed team. This is an exciting for the right induvial to help build-out the proposition and take the offering to clients.

The Role
Engaging with clients on a range of topics across the contracting landscape including strategy, process evaluation, process improvement and risk mediation, design of contracting service delivery models, governance, data and reporting
The role will work hand-in-hand with our technical Contract Lifecycle Management (CLM) solution architects and will be responsible for gathering requirements and designing process flows for aligned with client contracting and functional processes.
Play a leadership role in building out the proposition
Design, plan and develop complex business solutions that include IA, enabling technology solutions, and functional contracting insights
Working with clients to shape and realise their desired employee experience through a thoughtful architecture of solutions

• Supporting business development and project delivery activities across clients from multiple industries
• Defining an overall CLM solution leveraging leading practice solutions to support the business requirements

The Person
• Recognises the importance of continuous self and team development and actively strives to achieve this.
• Building constructive working relationships across different teams, functions, countries or cultures
• Helps others to understand how their work contributes to the overall success of an engagement and the wider firm
• Fosters a sense of self belief and confidence in others
• Seeks to understand other’s motivations
• Supports others to make brave decisions

Functional skills

• Educated to degree level or equivalent.
• An understanding of the key contracting business issues/drivers that result in clients pursuing transformation programmes.
• Experience of working in a multi-functional environment (e.g. Sales, Procurement, Legal, HR etc.).
• Experience of working effectively with senior client representatives.
• A specialist knowledge in the contracting process areas (i.e. Request to Execute, Manage to Terminate, Retain to Dispose, Templates & Clauses, Reporting and Analytics)
• Ideally CLM SaaS technology implementation experience would be an advantage
• A background in designing and delivering end-to-end business processes across multiple process areas
• An understanding of the functional, application and technical architectural elements of an ERP programme.
• Should be able to independently run client workshops to drive design decisions and system demonstration in both an in person and remote delivery mode.
• Prepare configuration & other design documents (Functional specification, Solution design document)
• Experience of contracting concepts (required for Cloud ERP Implementation projects)
• Experience to drive the technical deliverables such as Data migration principles & Integration Design (mainly from functional perspective)
• Experience of operating and implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise.
• Understanding of a Cloud ERP delivery lifecycle using established delivery methods.
• An appreciation of the influence of user experience-based design e.g. Personas, user journeys and how this can be used to augment a solution.

Professional skills

Strong documentation, reporting and presentation skills in both a virtual and in person mode.
Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesise large amounts of information
• Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)
• Strong Microsoft Office skills particularly Excel, PowerPoint and Microsoft Projects
• Strong interpersonal, team building, organisational and motivational skills
• Fast learner with an ability to get up-to-speed in a short space of time
• Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications
• Good attention to detail and an ability to analyse and use data in decision making
• Strong organisational and multitasking skills with ability to balance competing priorities
• Market Development:
• Work with colleagues to identify and translate potential demand into new engagements.
• Understand business problems and identify commercial opportunities for us. Develop and own market facing propositions
• Proactively drive client relationships within the market, understanding insurance company needs and how KPMG can bring our services to support them.

Capability Development:
• Performance Manage other members of the team, to develop their careers and support the continued development of a vibrant and exciting team culture.
• Be a key part of the Insurance Technology Leadership team, developing our go to market capability.
• Collaborate with colleagues to maximise and share our knowledge and experience.
• Be a steward of KPMG values throughout our internal practice






Senior Legal Counsel

Location: London

Capability: KPMG Business Services

Service line: IHQ

Experience level: Director

Employment type: Full Time


Senior Legal Counsel
The International Office of the General Counsel
Grade: A (Director)


Overview
This is an outstanding opportunity to join a legal team of excellent calibre in a global organisation. We expect this opportunity will allow you to broaden your range of legal skills and experience.
KPMG International is the entity with which all member firms of the KPMG network of independent firms are affiliated. KPMG member firms provide audit, tax and advisory services to clients around the globe.
The International Office of the General Counsel (‘IOGC’) is a team based in five countries. The team provides legal advice on key strategic issues for, and supports the execution of key business decisions made by, KPMG International. It also supports KPMG International and the KPMG global network in dealing with legal, regulatory and reputational issues and risks.
The KPMG International hotline is a vehicle for KPMG personnel, clients and other third parties (such as suppliers, contractors, sub-contractors, external consultants, alliance partners, or other third party resource) to confidentially report concerns they have relating to certain areas of activity by any KPMG International entity, activities of KPMG firms or KPMG personnel.
The role is a senior one and will involve having overall responsibility for managing the KPMG International Hotline. This will include recommending how hotline reports should be investigated and, from time to time, leading investigations of hotline matters. The role will report into the Deputy General Counsel.
The role will require regular interaction with senior leadership of KPMG International and KPMG member firms, as well as with the investigation lawyers in the IOGC team.

Key aspects of the role will include:
- Overall responsibility for managing the KPMG International hotline
- Regularly liaise with senior KPMG International, member firm leadership, IOGC leadership and IOGC investigation lawyers on hotline matters
- Lead hotline investigations as agreed with IOGC leadership, including instructing external counsel where necessary
- Present to Global and Regional leadership as appropriate on KPMGI Hotline results, trends and actions taken to mitigate areas of concern
- Overall responsibility for reviewing from time to time, enhancing and managing KPMGI Hotline processes, including any changes to KPMG International policies which relate to the hotline
- Oversee relationship with third party hotline provider Clearview e.g. contracting, IT security audits, content change
- Oversee development of training and other content that promotes the KPMG International hotline and ‘raising your hand’ e.g. Acting with Integrity Training
- Support Global Head of People on initiatives leveraging experience from hotline
- Train / educate other KPMG professionals on how to operate a local firm hotline
- Liaise with hotline colleagues around the KPMG world and externally to share best practices
- Manage hotline support team of two personnel
- Some international travel may be required.
The Person
- Qualification, Skills and Experience required
- We are looking for a qualified lawyer, of approximately 10 years PQE (or equivalent, if not UK qualified), with significant experience running a hotline program and/or in the area of internal investigations. A successful candidate is likely to have or be able to demonstrate:
- Excellent legal technical skills
- Substantial experience of working as part of a legal or hotline team in relation to managing and investigating hotline and whistleblower complaints. This experience may have been gained at a top law firm or in an equivalent in-house position
- A track record of making sound ethical decisions and exercising balanced judgment
- An understanding of business drivers affecting, and legal, regulatory and business risks faced by, large global organizations
- Awareness of own strengths and areas for development
- Ability to work flexibly and collaboratively as part of a supportive team while taking responsibility for their own work
- Ability to provide clear and pragmatic advice to, and deal confidently with, individuals at all levels
- Ability to handle difficult and sensitive conversations
- Experience in using strong influencing and negotiation skills to establish strong relationships with individuals and groups at all levels from different cultures across a global organization;
- Ability to instruct and manage external counsel appropriately
- Experience in managing direct reports and ability to develop and motivate them effectively
What we offer you

We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing so as to, amongst other things, drive innovation and entrepreneurship.

We believe diversity of thought, background and experience improves problem solving, strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture that promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.

Senior Manager - Legal Project Management

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Senior Manager

Employment type: Full Time


KPMG’s Legal Technology and Project Management team is expanding and we are seeking an experienced legal project manager to join the team and help in continuing to build out our legal project management proposition.
The Legal Technology and PMO team work closely with our lawyers and clients to build digital products, identify opportunities for digitisation and in the managing of large multi-disciplinary and multi-jurisdiction engagements using our cutting-edge technology.
This is a fast-growth area of the business with a team that has rapidly expanded over the last 12 months. We are looking for an individual who has experience providing legal project management support and leadership and who understands the benefits of harnessing technology to drive better client outcomes.



The Role
You will be part of our Legal Technology and PMO team working closely with KPMG Law and other KPMG member firms.
The roll will work hand in hand with our legal technologists, process experts, developers and offshore resource to continue building our Legal Project Management offering.
Candidates will ideally have had experience working in a legal project management offering as part of a large law firm or big four and be familiar with LPM process methodologies, best practices and with technologies such as:
• HighQ
• Contract Express
• Jira
• Confluence
• Azure DevOps
• PowerApps
• PowerAutomate
• UI Path

Role behaviours
The successful candidate will be required to:
• Work across a large team of lawyers and technologists interfacing with other parts of the KPMG’s member firm network as required.
• Coordinate project definition, including project scope, objectives, and constraints.
• Coordinate and plan project delivery, agreeing key milestones, deliverables and resourcing requirements.
• Deliver projects following agreed LPM methodology, using a suite of tools.
• Provide regular updates to the engagement leader and to the client.
• Respond to and participate in RFP’s including contribute to and attending client pitches.
• Collate and produce management information in relation to billing and project timelines.
• Manage and run regular project review meetings in line with scope, keeping project team informed and updated.
• Share progress against key milestones with the legal team and clients.
• Coordinate KPMG’s global project network to ensure deadlines are met.
• Support continuous improvement through identifying tactical small-scale improvements to working practices and technologies on ongoing projects.
• Feed functional requirements to legal technologists and process optimisation colleagues to implement changes.
• Encourage lawyers to use project management best practices and tech tools available to improve performance on projects.
• Provide training on use of legal project management techniques and technologies used in project delivery including feeding into global project management training and development and coaching.
• Capture best practices and lessons learnt, to improve future project delivery and fee management.

Professional Skills
• Previous legal project management experience with a consultancy, law firm or other big four accounting firm.
• Prince2, Lean Six Sigma (or other standard) Project Management certification.
• Strong interpersonal, team building, team management, organisational, problem solving and motivational skills.
• Experience of working with senior stakeholders both internal and external.
• Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications.
• Good attention to detail and an ability to analyse and use data in decision making.


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