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Experienced Professional

Project Manager, Managed Services

Location: Leeds

Service Line: Solutions & Digital

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Experienced Professional

Manager - Corporate Tax - TPL Managed Services

Location: Manchester

Service Line: Tax Central

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Experienced Professional

Manager - Corporate Tax - TPL Managed Services

Location: Glasgow

Service Line: Tax Central

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Experienced Professional

Head of Category Corporate Services

Location: Watford

Service Line: Finance

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Experienced Professional

Head of Legal Automation Services - Senior Manager

Location: London

Service Line: Legal Services

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Project Manager, Managed Services

Location: Leeds

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: Manager

Employment type: Either Full Time Or Part Time


KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description


KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. Managed Services Revenue targets are in excess of £20M pa and UK Operations is the principal delivery arm and driver of this revenue

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach.

The Project Manager role leads the setup of new Managed Services for clients and leads change implementations to existing projects. In this capacity, the Project Manager works closely with clients, internal business units and technology teams to direct and coordinate the efforts to deliver against client needs. This requires strong stakeholder management skills, significant project management expertise and the ability to deliver in a faced paced and dynamic environment.

The Project Manager will also help develop best practices and shape new offerings and solutions that will become part of the Managed Services service proposition. This role requires structured thinking with the ability to adapt to changing client needs and circumstances. The successful Project Manager can build excellent relationships with a diverse number of people within KPMG and our clients’ organisations as well as work on multiple sites if/when required.

Roles and Responsibilities


- Lead the planning, design and delivery of new Managed Services for our clients and decommission of similar services
- Act as project lead for more complex internal continuous improvement efforts
- Ensure appropriate project governance is implemented and adhered to for all aspects of the service delivery
- Coordinate the efforts of the delivery teams, both internal and external
- Deliver all relevant project artefacts to the required quality
- Conduct lessons learned exercises and develop best practices for service delivery
- Attend client meetings to develop strong business relationships and build necessary client confidence
- Facilitate workshops with clients to identify their needs and capture the relevant expectations
- Facilitate oversight and provide guidance to junior team members who are implementing client change requests or internal continuous improvement initiatives
- Identify improvement opportunities for project delivery and support the delivery of quantifiable benefits
- Create best practices to mobilise new engagements and existing operations
- To work within any of our UK offices, or on a customer site as needed
- Taking a significant role in developing the capability of the Project Manager role, sharing knowledge and supporting the development of other team members within Managed Services

Qualifications and Skills


- Strong stakeholder management skills
- Comfortable coordinating and leading project team members who are located at different sites, including offshore
- Proven collaboration and negotiation skills required to develop successful working relationships with internal and external stakeholders

Experience and Background


- Substantial Project Management experience with a track record of successful delivery
- Proven ability of enforcing necessary governance and rigour in a fast paced and dynamic project environment
- Solid experience of working in an operational environment and dealing with changing client needs
- Practical knowledge of operational excellence and continuous improvement methodologies and tools
- Experience of mentoring and staff development
- Strong experience working with the following technologies
- MS Project or similar
- MS Excel
- MS Visio or IBM BlueWorks
- IBM BPM 2.0
- MS SharePoint

Competencies


- Proactive leadership
- Integrity
- Planning & organising
- Analytical thinking & problem solving
- Communication
- Customer focus
- Commercial awareness
- Results driven
- Curiosity
- Creative thinking


Manager - Corporate Tax - TPL Managed Services

Location: Manchester

Capability: Tax

Service line: Tax Central

Experience level: Manager

Employment type: Either Full Time Or Part Time



The Team



TPL Managed Services has challenged and modernised the way that we deliver tax compliance services, by centralising the activities relating to the preparation and finalisation of tax computations and returns. Our vision is to build a more efficient and effective service for our clients.


We are now looking for a talented Tax Manager with UK corporate tax experience to join us here.


This role can be based in Birmingham, Glasgow, Manchester or London


You will be able to demonstrate exceptional tax compliance skills, the ability to work to tight deadlines and produce a first class product ready for issue to our clients.


This will involve working closely with tax professionals based in all of KPMG’s UK offices, along with our offshore partners (who manage processing aspects), to deliver a seamless service to our clients.


The corporate tax team based in TPL Managed Services is an integral part of our overall offering to clients. The roles involve working on clients of all sizes (from mid-market to FTSE listed groups) and across a wide range of sectors.


We are offering both full time and part time roles with flexible working arrangements which include early or late starts to fit around other commitments, shorter working days etc. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest.


The Role



Roles and Responsibilities


• Maintain a portfolio of clients and take responsibility for ensuring their tax computations are prepared to a high standard, on a timely basis and finalised and submitted to HMRC within agreed deadlines.
• Oversee the work of assistant managers, providing coaching and technical guidance as part of the overall review process.
• Work with the KPMG local office teams nationally and/or the client directly to understand the requirements at the start of each compliance cycle and ensure that these are reflected in the final computation and return.
• Potential visits to clients/ local offices when appropriate.
• On more complex clients, act as the main point of liaison with the client to obtain additional information if required, feeding back to the tax computation preparers to enable them to provide an updated draft computation for subsequent review.
• Identify and resolve technical issues, preparing technical analysis and involving specialists as appropriate to prepare or review analysis.
• Carry out a full manager review of computations and other deliverables prior to sending to clients and HMRC.
• Provide advice and support to the KPMG local office team and/or client, as requested, including for example providing assistance in the drafting of responses to HMRC correspondence and preparing tax accounting disclosures.
• Develop and maintain relationships and liaise with KPMG local office teams and our offshore partners.
• Work with client administrators to ensure client administration and risk procedures are completed appropriately, liaising with KPMG local office teams as needed.
• Identify opportunities to identify additional services that the client may need and liaise with subject specialists.
• Follow KPMG best practice and policy.


The Person



Qualifications and Skills


We welcome applications from those qualified by experience, as well as ATT / CTA / ACA or equivalent qualifications.


Experience and Background


• Experience of manager level review of corporate tax computations and returns, including client liaison through the compliance process.
• Ability to identify and resolve technical issues, or escalate as appropriate.
• Experience of specific technical areas including: complex capital versus revenue treatment; pension scheme and share scheme adjustments; group relief; basic transfer pricing; UK GAAP tax accounting for groups.
• Awareness (experience preferred) of technical areas including: controlled foreign companies and worldwide debt calculations.
• Strong interpersonal skills with experience of managing and / or coaching junior staff, in addition to strong oral and written communication skills.
• Excellent team work, management and organisational skills, including monitoring timetables and budgets.
• Proficient user of Alphatax (or similar tax software).




Manager - Corporate Tax - TPL Managed Services

Location: Glasgow

Capability: Tax

Service line: Tax Central

Experience level: Manager

Employment type: Either Full Time Or Part Time



The Team



TPL Managed Services has challenged and modernised the way that we deliver tax compliance services, by centralising the activities relating to the preparation and finalisation of tax computations and returns. Our vision is to build a more efficient and effective service for our clients.


We are now looking for a talented Tax Manager with UK corporate tax experience to join us here.


This role can be based in Birmingham, Glasgow, Manchester or London


You will be able to demonstrate exceptional tax compliance skills, the ability to work to tight deadlines and produce a first class product ready for issue to our clients.


This will involve working closely with tax professionals based in all of KPMG’s UK offices, along with our offshore partners (who manage processing aspects), to deliver a seamless service to our clients.


The corporate tax team based in TPL Managed Services is an integral part of our overall offering to clients. The roles involve working on clients of all sizes (from mid-market to FTSE listed groups) and across a wide range of sectors.


We are offering both full time and part time roles with flexible working arrangements which include early or late starts to fit around other commitments, shorter working days etc. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest.


The Role



Roles and Responsibilities


• Maintain a portfolio of clients and take responsibility for ensuring their tax computations are prepared to a high standard, on a timely basis and finalised and submitted to HMRC within agreed deadlines.
• Oversee the work of assistant managers, providing coaching and technical guidance as part of the overall review process.
• Work with the KPMG local office teams nationally and/or the client directly to understand the requirements at the start of each compliance cycle and ensure that these are reflected in the final computation and return.
• Potential visits to clients/ local offices when appropriate.
• On more complex clients, act as the main point of liaison with the client to obtain additional information if required, feeding back to the tax computation preparers to enable them to provide an updated draft computation for subsequent review.
• Identify and resolve technical issues, preparing technical analysis and involving specialists as appropriate to prepare or review analysis.
• Carry out a full manager review of computations and other deliverables prior to sending to clients and HMRC.
• Provide advice and support to the KPMG local office team and/or client, as requested, including for example providing assistance in the drafting of responses to HMRC correspondence and preparing tax accounting disclosures.
• Develop and maintain relationships and liaise with KPMG local office teams and our offshore partners.
• Work with client administrators to ensure client administration and risk procedures are completed appropriately, liaising with KPMG local office teams as needed.
• Identify opportunities to identify additional services that the client may need and liaise with subject specialists.
• Follow KPMG best practice and policy.


The Person



Qualifications and Skills


We welcome applications from those qualified by experience, as well as ATT / CTA / ACA or equivalent qualifications.


Experience and Background


• Experience of manager level review of corporate tax computations and returns, including client liaison through the compliance process.
• Ability to identify and resolve technical issues, or escalate as appropriate.
• Experience of specific technical areas including: complex capital versus revenue treatment; pension scheme and share scheme adjustments; group relief; basic transfer pricing; UK GAAP tax accounting for groups.
• Awareness (experience preferred) of technical areas including: controlled foreign companies and worldwide debt calculations.
• Strong interpersonal skills with experience of managing and / or coaching junior staff, in addition to strong oral and written communication skills.
• Excellent team work, management and organisational skills, including monitoring timetables and budgets.
• Proficient user of Alphatax (or similar tax software).




Head of Category Corporate Services

Location: Watford

Capability: KPMG Business Services

Service line: Finance

Experience level: Senior Manager

Employment type: Full Time



KPMG provides Audit, Tax and Advisory services to clients with these client-facing functions supported by a central function, KPMG Business Services (KBS). Within KBS, the firm has an established Procurement function resourced with qualified procurement professionals, supported by an outsourced procurement services provider, responsible for supporting the firm’s £500m+ expenditure on bought-in goods & services.


The support the Procurement Vision of being a ‘Trusted partner, enabling growth, the function‘s objectives include:
- Spend Control – increased visibility, control and influence over a larger scope
- Customer Experience – proactive delivery to foster a positive customer experience
- Delivery Excellence – efficient and positively evolving the service
- Value Creation – proactive focus on value and business partnering
- Enhanced Capabilities & Behaviours – operating with positive capability and leadership

Overview of the Position
Procurement’s sourcing activities are managed by four core teams; Technology Services, Travel Services, Supplier Governance and Service Operations, and Corporate Services (incorporating; Facilities, Marketing, HR & Professional Services). The Head of Corporate Services Category, reports to the Chief Procurement Officer.

The combined Corporate Services spend for KPMG LLP is circa £300m per annum, spanning a wide functional stakeholder landscape.

The Head of Corporate Services Category is responsible for maximising the contribution of the category to the firm. Leading and working together with the retained KPMG procurement leadership team and outsourced Procurement service provider to apply commercial, contractual and risk management expertise to the firm’s KBS and Client facing functions.

Providing strategic support of the key stakeholders and budget-holders responsible for expenditure and supplier relationships in related category supply chains. Stakeholders will operate in multiple business market sectors and deploy a broad range of services and solutions.


The Head of Corporate Services Category main responsibilities are:

Relationship Management

- Develop and deliver strategies which deliver enablement-focussed sourcing and commercial advisory expertise to KPMG Client-services teams to provide a low-friction procurement service which optimises quality, cost, and time to market outcomes for KPMG and its Clients.
- Delivering quality client service careful management of potential tensions between business requirements and the application of procurement best practice
- Operate as a trusted business advisor to the business functions, accepted as procurement subject matter expert
- Contribution to the overall strategic direction of Procurement through active participation on the Procurement Leadership Team (PLT)

People Management

- Where applicable, provide management & leadership of category team resources (direct and remotely deployed). Activities may include implementation of Managing for Excellence methodologies in respect to recruitment, staff retention and personnel development (including goal-setting & appraisal) and optimal allocation of resources to projects & activities. People management responsibilities will not apply in respect to the outsourced providers’ resource.


Strategy and Innovation

- Strategic management of the category including analysis, planning, target-setting and performance monitoring, working in conjunction with the outsourced provider to seek the optimum strategic approaches and maximising value add.
- Embedding wider Firm or team-driven innovation into category management and client support activities

Execution

- Execution of a category plan; oversight and effective management of all sourcing & contracting activities (including support of applicable client activities & projects, contract renewals, extensions, variations, terminations etc.) and category development activities
- Application of the firm’s independence & reciprocity policies, and application of the department’s standard processes, tools, templates & systems to all sourcing & contracting activities
- Appropriate consideration of CSR & diversity criteria in all sourcing & contracting activities and active participation in the firm’s Supplier Diversity & CSR Programme

In particular the position requires:

- Broad procurement experience with a proven track-record of successfully delivering and/or contributing to the development & implementation of procurement solutions across the spectrum of people, policy, process, systems etc.
- Proven track-record of successfully creating category strategies, leading and executing sourcing projects within the broad spectrum of sub categories, to deliver quality, service, risk management and commercial benefits.
- Service-centric approach, evidence of using commercial acumen as well as a clear understanding of objectives and priorities to consistently deliver positive outcomes for Stakeholders, including the realisation of solutions delivered both internally and directly to a client of the firm.
- Experience in complex solutions and services engagements, including strong experience in complex Information Protection and Risk Assurance processes
- Experience of working in a leveraged Procurement function, supported by an outsourced provider, within a blended delivery service of both on-shore, nearshore and off-shore

Qualifications and Experience

- Degree qualified (or equivalent)
- Preferably a fully qualified member of applicable national Procurement institute (e.g. CIPS, NEVI etc.)
- Substantial demonstrable experience in procurement or equivalent commercial roles, preferably with the majority within the range of Corporate services category, including Facilities (services and construction), Marketing, HR and Professional Services)
- Relevant industry experience; Professional Services, Financial Services etc.
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Head of Legal Automation Services - Senior Manager

Location: London

Capability: Tax

Service line: Legal Services

Experience level: Senior Manager

Employment type: Either Full Time Or Part Time



The Team
KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.


The Role
The role will be leading our legal automation service offering as part of our Legal Operations and Transformation Services (LOTS) practice.


— The successful candidate will be responsible for establishing and managing legal automation services for our clients, with a key focus on contract lifecycle automation
— Drive and own the development of their own team whilst co-ordinating and aligning with the head of Legal Operations and Transformation Services to service the needs of our clients in a connected way
— Own transformation projects end-to-end; from initial conversations and opportunity qualification, scoping, pricing and overseeing the quality and delivery of implementation engagements
— Become a thought leader in the legal automation space; the successful candidate will be well versed in the legal technology market, have a strong track record of delivering complex, cross-functional, multi-national engagements


Leadership & Management:
The role will report directly into the head of Legal Operations and Transformation Services with a chief responsibility in supporting to shape and grow LOTS. Legal automation services will be a micro-offering as part of LOTS and as such the successful candidate will have creative control to grow and shape the automation service line.
As the team and business grows, the candidate will be expected to have a leadership role and take on responsibilities to support the development of people and culture within the team, ensuring continuous development and support for their direct reports.
The candidate will also be expected to take on responsibilities related to business, headcount, resource and revenue planning and forecasting to feed in to the wider LOTS business.


Stakeholder Interaction & challenges:
Candidates will be expected to have a strong track record at engaging with stakeholders across all seniorities across multiple sectors and industries. Experience and success in persuasively engaging the CSuite of clients is essential.
Candidates will need to manage both internal and external stakeholders self-sufficiently as part of on-going engagements and through business and strategic development.


Impact, Risk, Accountability & Governance:
This role will have a foundational impact on the growth and development of the LOTS practice, and Legal Services as a whole by extension.
The successful candidate will share accountability for the strategic direction, growth and development of the automation service line in tandem with the head of LOTS. The candidate will be responsible for governing and overseeing the risk and quality of the work performed by their team and those supporting on their engagements.


The Person
Essential
— Experience across entirety of engagement lifecycle; business development, scoping, costing, business analysis and requirements gathering, implementation, UAT and ongoing support
— Experience overseeing cross functional engagement teams
— Experience providing "spec and select" services
— Experience in taking requirements from internal and external clients to design and build innovative end-to-end workflow systems, leveraging existing internal tools or supporting with the procuring of a third party solution
— Strong evidence of Commercial expertise;
o being able to demonstrate the building, development and growth of a business, service line or sector
o Business development activity such as leading proposals and pitches


Desirable
— Overseeing managed trials (such as proof of concepts) including ensuring customer and business objectives are achieved, not limited to on-boarding, coding, and user engagement
Expertise / Technical role requirements
— Have experience in the design, development and management of workflow for contract review process for a variety of contract types from receipt of requests for contract generation through routing for signatures and final distribution
— Experience with a variety of contracting tools (e.g. Exari, Coupa CLMA, Contract Express, Conga etc.)
— Experience with electronic signature software, i.e. Adobe Sign, DocuSign
— Experience providing guidance on commonly requested edits, non-standard terms, policies, copies, questions, etc
— Experience advising on modifications to contracts and work with internal business partners and third parties to negotiate terms and obtain/document approvals for modifications as required


Skills:
— Experience in communicating and influencing senior stakeholders
— Consulting expertise to engage with legal teams (and coaching others to do the same) to simplify, standardise and automate documents, processes and workflows
— Proficiency in managing large engagement teams
— Direct experience executing and/or leading teams executing complex solution configurations including integrations with other solutions or client systems
— Training and coaching members of the team. Testing and performing QA of written and technical deliverables ahead of internal and external review

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