Global Communications Senior Manager

Job description

About KPMG International

Together with more than 273,000 colleagues in 143 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.

KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.

About this Global Group

The world is facing significant social, economic and technological change. As businesses increasingly embrace the concept of stakeholder capitalism, KPMG recognizes that our success is not solely defined in financial terms. Our purpose, to inspire confidence and empower change, defines a broader contribution that encompasses not just the commitment we make to our people and KPMG’s current and future clients but also wider society and the future of professional services.

Corporate Affairs is at the heart of this work. We identify the people and actions that help shape, promote and protect the reputation of KPMG. We work with all those - internally and externally, directly or indirectly - who influence our reputation and who we must listen to, and constructively engage with, if we are to achieve our trust and growth ambition.

This is why KPMG has brought together a team of experienced professionals from across public affairs, ESG and communications. Together, we form the Global Corporate Affairs Function. Working with colleagues in member firms across our network, we are on a journey to transform the way we engage with all those people who influence our reputation.

About this Team

Global Communications consists of three specialism-based teams: Strategic Communications (which is comprised of three pillars: the Global Reputation Campaigns and Programs team, the Media Relations & Issues Management team and the Social Media team), Internal Communications, and Leadership Communications.

Role summary

This role within the Global Communications Team. The Communications Senior Manager will be responsible for leading and developing effective internal and external communications. This role involves crafting compelling content, designing strategic initiatives, and ensuring alignment to the firm’s Trust and Growth ambition.

This is a challenging role that will involve day-to-day liaison with KPMG leadership, national firms and third parties. All outputs and outcomes must be to the highest standard and the successful candidate will need to display exceptional communication and influencing skills, as well as a keen sense of business acumen and professional judgement.

Global Communications operates as an agency model, committed to supporting the career development of our people. Over time, all communication professionals are actively encouraged, and supported, to broaden their primary skill-set and you may be asked - based upon business or personal need - to support or join one of the other teams in Global Communications.

Key Accountabilities

The Senior Manager has the following accountabilities:

• Leads/Manages multiple projects or programs, either as a sole contributor, through the direct management of a team of professionals or, most frequently, through management of an assembly of cross-divisional specialists who may be peers, more junior or more senior to themselves, with limited oversight from performance managers.
• Acts as a trusted advisor to business leaders and member firm counterparts in order to safeguard KPMG’s trust and growth agenda.
• ─     Builds and maintains relationships with relevant contacts across the KPMG network to drive member firm adoption and alignment of internal and external activities.
• Develops compelling content for internal and external audiences, including newsletters, social media posts, press releases, articles, blogs, talking points and more.
• Manages and executes multiple projects or programs and delivers high quality services on time and within budget; develops and implements program measurement aligned to our Global Corporate Affairs Strategy.
• Presents KPMG strategy/reports/findings to senior stakeholders, demonstrating strong communication and impact skills and commercial understanding.
• Independently identifies issues and provides compelling and well thought out solutions to problems of high complexity.
• Has extensive knowledge of internal and external communications best practices and employs them consistently.
• Has deep understanding of KPMG communications channels and how to effectively communicate to all levels of the global environment, as well as how to reach local audiences, leveraging local networks as appropriate
• Develops and maintains effective and reciprocal relationships and looks to continuously expand their network across the wider KPMG communication communities.
• Collaborates with a range of peers, senior team members and third parties to deliver exceptional communications support, advice and drive internal and external engagement and awareness across multiple channels.

To demonstrate energy, innovation and creativity

• Be an active member of Global Communications, supporting other Communication teams as required.
• Support broader Corporate Affairs commitments and deliverables.
• Develop, promote and use new, innovative ways of communicating with stakeholders.
• Use our content management tool and editorial process to ensure effective project management of campaigns and programs.

Measurement and ROI:

• Responsible for the day-to-day management of a budget and meeting set KPIs for key projects and programs
• Take responsibility for effectively accessing and leveraging Central Services support e.g. Events, Editorial, Design and others comprising a mix of in-house, outsourced and offshored resources.
• Develop and maintain the required tools to capture and report on campaigns, budgetary spend and measure and analyze the success of global communications activities.
• Monitor and track ongoing activities to ensure visibility across leadership of successes against agreed metric as well as demonstrating agility and flexibility to adapt our activities to reflect the data and information received.

Experience / Knowledge / Qualification

Experience and knowledge

• A communications professional with demonstrable experience in internal communications and management
• Experience in professional services and/or a B2B environment.
• Strong influencing and communication skills to act professionally, calmly and persuasively when dealing with key internal stakeholders.
• Experience working with senior management.
• Experience of developing compelling value propositions for services/campaigns.
• Willingness to work flexible hours as required - connecting and collaborating with colleagues in different time zones.
• Proven project management skills with the ability to get buy-in and support for projects from diverse and often widespread stakeholders. Experience of the above in a global, matrix context would be advantageous.
• Excellent writing and communication skills, with an ability to grasp business objectives and translate into actionable technical and functional requirements.
• Comfort with wide variety of cultural differences and skill sets and ability to work a flexible schedule to interact with colleagues in other time zones around the world.
• Proven ability to create, engage and maintain a strong professional network to achieve corporate goals.

Technical skills & qualifications

• MS Office – most importantly Word, Outlook, and PowerPoint.
• MS SharePoint
• MS Teams
• Strong writing, editing and proofreading skills
• Business acumen

Description of level of Qualifications

• Diploma or undergraduate degree preferably in a communication related qualification.

Agile/Flexible Working

At KPMG International, we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Please ask to find out more.

KPMG International's commitment to inclusion & diversity

At KPMG International, we recognise that we need inclusion and diversity to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest pool of talent across our network and beyond, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which empowers everyone to bring their whole selves to work.

Applying with a disability

KPMG International is proud to be an inclusive place to work and we are committed to ensuring that you are treated fairly throughout our recruitment process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require with your recruitment contact.