Manager - Pre-Sales & Delivery Consultant - CCaaS
Location: Birmingham, Bristol & Other locations
Capability: Advisory
Job details
Location: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Reading
Capability: Advisory
Experience Level: Manager
Type: Full Time
Service Line: Technology & Data
Contract type: Permanent
Job description
Manager - Pre-Sales & Delivery Consultant
We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service) to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.
They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.
Responsibilities
- Assisting the pre-sales team in demo's, RFPs
- Be a champion for the D365 CCaaS Product
- Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market
- Driving collaboration across the CCaaS internal community
- Building the eminence of KPMG Microsoft Business Solutions within the marketplace
- Meet and exceed customer expectations of business knowledge, skills and behaviour
Requirements
Qualifications and Skills
- Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
- Extensive consulting skills
- Business Process knowledge
- Broad understanding of software delivery
- Excellent soft skills and leadership qualities
- Ability to work independently and as part of a team
- Relevant certifications in Dynamics 365 or related technologies
- Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)
Experience and Background
- Experience of large scale CCaaS implementations
- Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
- Excellent presentation and demonstration skills
About KPMG
With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, Deal Advisory and Technology Services to diverse clients.
About KPMGOur Values
They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter.
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From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you.
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We want you to bring your full self to work - to make this a place where people from every background thrive.
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We welcome applications from people who have taken a career break.
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