Senior Learning Coordinator

Job description

Job Title/Req Number: Learning Development  Co-ordinator - 102553

Base Location: Leeds

The KPMG early career development function is a cornerstone of our business.  Operating from our Leeds office we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time.

Why Join KPMG as Senior Learning Co-Ordinator

KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to several high-profile public and private sector clients.

We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job.

The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.

What will you be doing?

The Co-ordinator will be responsible for managing all aspects of high volume and high complexity tasks across a range of Early Careers Development processes.

This will include a variety of administrative tasks and client touch points throughout the student journey.

• Ability to follow standard and complex processes and identify and report any potential issues, understanding when to escalate
• Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
• The role holder will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail
• The role holder may act as a buddy for new to role Learning Co-Ordinator’s

What will you need to do it?

• Appropriate handling of participants and suppliers' queries and complaints by email or face to face, in line with the agreed SLAs and Quality framework
• Effective customer service and relationship management across a range of stakeholders, conducting regular client meetings and maintaining excellent relationships
• Operational administrative duties to include:
• Communication with learners, suppliers and clients throughout all processes
• Uploading of learners to multiple online programs/platforms and managing access permissions
• Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
• Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security

The ECD team manages the student professional qualifications:

• Graduates
• Apprentices
• School Leavers
• Employees that are completing Business Managed Qualifications (BMQ)

The team handles enquiries and complaints regarding Professional Qualifications. Other responsibilities include:

• Handling communications with professional bodies and tuition providers
• Arranging tuition and exams
• Receiving, preparing and reporting exam results to the business
• Offering advice to students regarding their pathways
• Collaborating with the ECD Managers

Skills we’d love to see

• ECD experience
• Client relationship management
• Experience in a financial environment
• Has worked successfully in a target driven environment

Our Locations:

• Leeds

With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.

Find out more:

Within Consulting we have a range of divisions and specialisms.  Click the links to find out more below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
• ITs Her Future Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For any additional support in applying, please click the links to find out more:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals