Technology Adoption Manager

Job description

Role Description:  

Base Location: London / Hybrid (2 days per week in office):

Your role will be focused on activities related to driving adoption across our firmwide technologies, with a focus on our digital workplace tools. The Digital Adoption Team works closely with programmes deploying new technologies to ensure the successful rollout and adoption of key digital tech, including Microsoft 365 apps, GenAI and more. We’re focused on the user experience and believe technology should be seamless, sleek, and easy to use. 

The Digital Adoption Manager will ensure the business is getting the best ROI on the technology we’ve invested in as a firm, both current and future technologies. The Adoption Manager drives activities underpinning the firm's strategy around digital tools to achieve business outcomes and support the scale of transformation across the business. 
 

This role also includes leadership of the Digital Ninja Programme, the largest technology champion network at KPMG. The community has over 1,000 Ninjas, and because they’re embedded in business areas, they understand how technology can be applied in the best way possible for their area.  
 

Successful candidate will be expected to:  

• Support the UK firm’s digital strategy, including adoption of Microsoft Copilot, KPMG UKs GenAI tool AVA, and integration of AI into our ways of working. 

• Work closely with other members of the Adoption team, wider Change & Adoption team, and members of the Digital Workplace Programme. This role will ultimately report to our Head of Change and Digital Adoption.  

• Design Adoption strategies for new tools as well as out-of-box delivery approach for new tech; able to drive continuous improvements to ways-of-working across the business, whilst bridging technical and end-user understanding.  

• Integrate Digital Adoption activities into deployment planning, including design, development, and testing, as well as influence the way we communicate technology to end-users. 

• Use modern communication approaches to engage others and communicate easy-to-adopt tips such as through social learning and content strategies; design and contribute to campaigns. 

• Lead the Digital Ninja Programme; ensure the community is engaged, upskilled, and informed about tech enhancements and new features; engage with select colleagues from across the business in a peer-level forum.  

• Stay up to date on the latest tech advancements, use social media to recognise campaigns and propose ideas, and take initiative to research the latest updates from companies like Microsoft.  

• Liaise with global counterparts to understand how technology lands at other KPMG member firms; analyse and track adoption and engagement metrics. 

• Evaluate the benefits of new technologies for colleagues, project them into the business, and shape them into easy-to-adopt tips to encourage changes to ways of working. 

Skills and Qualifications:   

• Ability to establish and maintain strong relationships 

• Ability to influence others and move toward a common vision or goal 

• Flexible and adaptable; able to work in ambiguous situations 

• Problem solving and root cause identification skills 

• Ability to apply design thinking principles to design user centered outcomes  

• Strong creative thinking ability to generate innovative ideas and approaches for problem solving 

• Organized, able to manage competing priorities, tasks, and deliver on deadline 

• Strong communication skills – able to adjust based on audience and messaging, able to visually communicate through mediums such as PowerPoint, short videos, or data visualizations 

• Can identify and communicate benefits of technology or tools; can identify best practices in ways of working with technology. 

• Good understanding of the benefits of new technologies including Digital Workplace tools, such as Teams / OneDrive etc and how they enable collaboration, among other benefits 

• Understands organisational issues, challenges, and ways of working