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Experienced Professional

Head of Product - Connected Customer

Location: London

Service Line: Solutions & Digital

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Experienced Professional

Senior DevOps Engineer - Cloud Engineering

Location: Leeds

Service Line: Solutions & Digital

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Experienced Professional

Senior DevOps Engineer - Cloud Engineering

Location: London

Service Line: Solutions & Digital

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Experienced Professional

Lead DevOps Engineer - Cloud Engineering

Location: London

Service Line: Solutions & Digital

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Experienced Professional

Salesforce Assistant Manager

Location: London

Service Line: Solutions & Digital

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Head of Product - Connected Customer

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: A

Employment type: Full Time



Grade:
Director


Job Title:
Head of Product – Connected Customer


Region:
London (with some travel to Leeds & Manchester)


Service Line:
Solutions & Digital


Service Line Information


Solutions and Digital is at the heart of our technology capability in the UK. Our primary focus is to deliver for our clients but we are also key to transforming KPMG internally. Our integrated capability teams design, build and operate flexible technology enabled products for clients to help them solve the most complex business problems and transform their operations. We are a group of over 500 technology professionals based in London, Leeds and Manchester.


Job Description


Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.


The Team


The team are focused on enhancing the growth of the product in the market. The development and management of the product is cross-functional so this team requires close work with all areas of Solutions and Digital and the broader consulting organisation. The team are focused on innovating and improving the specific product as well as day to day product activities to ensure growth that constantly meets client demands. The team also collaborate and align on different product strategies, identifying opportunities to help achieve the product’s vision.



CONNECTED CUSTOMER - This role is accountable for delivery of the Connect Customer proposition within Solutions and Digital.



We deliver digital products/experiences that understand customer behaviours, engage users and drive improvements in business performance. We help clients unlock value by gathering true customer insight and applying throughout the experience journey. We build both standalone and integrated propositions which can sit on top off enterprise or legacy technologies.

We have a dedicated team of specialised technical resources which provide in-house technical capability across many technology languages, frameworks and platforms. We adopt all of the development standards and approaches that you would expect to see in a leading technology organisation, with structure and security at the core of everything we do. We bring the trust and assurance values associated with our KPMG brand into modern software development.





The Role



This role is a key role in the Solutions and Digital leadership team. You will be single account owner for the success of the Product within KMPG. The role may have dual reporting to S&D leadership and also to the product CEO in Consulting.


As the leader of this product/ proposition you will need to build a clear roadmap for enhancements that meet the needs of our clients.
You will need to do this through working in partnership with, and consulting across, multiple clients. You will be translating their individual requirements into a series of business outcomes that solve for the many and push the overall product/proposition forward. You will allow us to engage with new clients through the strength of our product, as well as delivering enhancement to current clients.


You will be a visionary driving a ‘passion for our products’ mind set, able to translate the product/ portfolio roadmap to colleagues across our broader business, and use it to motivate the teams within your team.


You will drive a passion within the team for building a leading class product/ proposition that represents the broader KPMG brand and the values that we uphold.


You will be experienced in driving all parts of the development cycle from ideation to execute and operate in product environment.



You will have a proven track record of delivery within large complex organisations.


You will be a leader in agile ways of working and a strong advocate for ‘total ownership’.
With this in mind you will need to define how you operate the run organisation within your area, defining clear SLA’s for your business services and the interdependencies across other parts of the KMPG support organisation.


You will be comfortable running cross locational teams internally and operating on client site under a broader engagement. You will guide these teams in achieving the product’s vision and strategy.


You will be responsible for leading the research and analysis on the product and its’ market, to help identify opportunities, identify strategic issues and influence the strategy.



In conjunction with the wider leadership team you will be accountable for driving a larger transformational agenda and pushing a matrix based way of working to deliver business based outcomes for our clients.


The Person



·


Communication Skills:
Excellent communication and effective down the line to ensure the proper execution of the roles in all positions. Additionally, expected to collaborate with other Heads of Product and expected to make regular presentations to a variety of the most senior stakeholders.


·


Leadership/People Skills:
An ability to move his peers as well as his juniors and have them follow a common vision. Great leadership should further be coupled with excellent people skills, improving the cohesion and functionality of the product team.


·


Analytical Skills:
A high level of analytical and quantitative skills. Possess the ability to use information/data and various metrics to develop an informed and factual business case. Strong financial analytical capabilities that are used to further develop informed product strategies, and product performance.


·


Integrity and Vision:
A visionary who is future-oriented. A person of high integrity, consistent in their work, and who has clear and visible set values; demonstrates calmness under pressure in order to effectively lead the product management team even in times of uncertainty.









Senior DevOps Engineer - Cloud Engineering

Location: Leeds

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: D

Employment type: Full Time


The Team

Joining the growing Cloud Engineering team in our Technology & Engineering Division, the DevOps Engineer is responsible for development operations, server and user administration, and code deployment for KPMG’s back end cloud applications and products. The DevOps Engineer will develop infrastructure as code and templates for new cloud-based environments, respond to DevOps and Cloud tickets, oversee deployment and configuration tools, manage cloud resources, manage users, manage access to environments, etc. The DevOps engineer will work on public clouds: AWS and Azure platforms.


The Role
• Build and Administer instances and services in the public cloud for Development, QA, and Production environments.
• Script, test and deploy new versions of environments and target infrastructures.
• Support development and QA across various projects to satisfy their day to day needs.
• Study and implement new tools for increased productivity, security, reliability and performance.
• Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts.
• Create documentation of current and newly implemented environments with associated troubleshooting steps.


The Person

• Windows configuration, management and administration (IIS).
• Linux configuration, management and administration.
• Familiarity with Amazon cloud solutions and architectures (EC2, S3, Cloud Formation, RDS, CloudWatch, SES, SQS, ). Hands-on experience highly desired.
• Familiarity with Azure Cloud Solutions and architectures (Windows VM’s, Web Apps, SQL Database, Document Store, BI stack, Virtual Network, Azure AD).
• Understanding of network protocols throughout the 3-7 OSI layers.
• Continuous integration and source control (TeamCity/Bamboo/Jenkins, Git/Stash).
• Basic software development skills/experience. Scripting experience a bonus.
• Security concepts, protocols and configuration (authentication, authorization, encryption, PKI).
• A strong technical foundation in enabling agile build, release and environment management.
• Comfortable with high level architecture and hands on delivery.
Nice-to-haves
• User or administrator experience with any/all of Atlassian stack (Jira, Confluence, Stash, Bamboo), Ansible, TeamCity, Octopus Deploy, New Relic, TrendMicro.
• AWS certified DevOps and/or Architect.

Qualifications and Skills

• Strong and demonstrated team working experience.
• Comfortable with frequent, incremental code testing and deployment.
• Strong educational background with a degree preferably in Computer Science or related.



Senior DevOps Engineer - Cloud Engineering

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: D

Employment type: Full Time


The Team

Joining the growing Cloud Engineering team in our Technology & Engineering Division, the DevOps Engineer is responsible for development operations, server and user administration, and code deployment for KPMG’s back end cloud applications and products. The DevOps Engineer will develop infrastructure as code and templates for new cloud-based environments, respond to DevOps and Cloud tickets, oversee deployment and configuration tools, manage cloud resources, manage users, manage access to environments, etc. The DevOps engineer will work on public clouds: AWS and Azure platforms.




The Role
• Build and Administer instances and services in the public cloud for Development, QA, and Production environments.
• Script, test and deploy new versions of environments and target infrastructures.
• Support development and QA across various projects to satisfy their day to day needs.
• Study and implement new tools for increased productivity, security, reliability and performance.
• Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts.
• Create documentation of current and newly implemented environments with associated troubleshooting steps.




The Person

• Windows configuration, management and administration (IIS).
• Linux configuration, management and administration.
• Familiarity with Amazon cloud solutions and architectures (EC2, S3, Cloud Formation, RDS, CloudWatch, SES, SQS, ). Hands-on experience highly desired.
• Familiarity with Azure Cloud Solutions and architectures (Windows VM’s, Web Apps, SQL Database, Document Store, BI stack, Virtual Network, Azure AD).
• Understanding of network protocols throughout the 3-7 OSI layers.
• Continuous integration and source control (TeamCity/Bamboo/Jenkins, Git/Stash).
• Basic software development skills/experience. Scripting experience a bonus.
• Security concepts, protocols and configuration (authentication, authorization, encryption, PKI).
• A strong technical foundation in enabling agile build, release and environment management.
• Comfortable with high level architecture and hands on delivery.
Nice-to-haves
• User or administrator experience with any/all of Atlassian stack (Jira, Confluence, Stash, Bamboo), Ansible, TeamCity, Octopus Deploy, New Relic, TrendMicro.
• AWS certified DevOps and/or Architect.

Qualifications and Skills


• Strong and demonstrated team working experience.
• Comfortable with frequent, incremental code testing and deployment.
• Strong educational background with a degree preferably in Computer Science or related.



Lead DevOps Engineer - Cloud Engineering

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: C

Employment type: Full Time


The Team

The Cloud Engineering mission is to be the best cloud team ever by doing the right thing, using the right tools, failing fast and automating like our lives depend on it.

We operate at genuine scale partnering the big three public cloud providers and have our own private cloud to deliver cutting edge solutions to clients on a global stage. If the public cloud is your future and you’re amazing at solving difficult, interesting and complex challenges and actually writing code, roll up your sleeves then drop us a line and remember to bring cake when you meet us.


You will be working to continuously advance and standardise our clients infrastructure and deployments, whilst collaborating with colleagues to write infrastructure as code that scales and takes advantage of the technologies used.

The Role

• Help design and build monitoring systems, metrics, internal dashboards, and other tools that allow KPMG clients to become increasingly, scalable, and reliable infrastructure.
• Continue to cultivate a culture of collaboration, innovation and bringing industry standards to everything we do.
• You understand the fundamentals: Cloud Technologies (AWS, Azure, Private), Windows, Linux, Security and Networking.
• An ability to automate processes.


The Person

• Cloud Technologies exposure (AWS, Azure, Private), Windows, Linux, Security and Networking.
• You will have used the following - Python, Nodejs, C#, Cloudformation Templating, Ansible / Salt, Octopus, Team City / Jenkins
• You have experience building highly scalable, secure, efficient, and resilient systems.
• Ability to continuously learn, work independently, and make decisions with minimal supervision.
• You like nothing more than to watch colleagues flourish under your guidance.
• You love steering a very willing team to increase performance and efficiency.
• Be a technological cloud advocate to a wider audience inside and outside of the business.


What we can offer
• Scale, some of our clients are well known global brands, their infrastructure isn't small.
• A great team environment, inside and outside of the work place.
• Love of technology and learning about even newer technology to help our clients be successful.
• Flexible and considerate working hours.
• Access to regular training opportunities and certification which can include Internal, AWS and Pluralsight.
• Generous pay and benefits such as a subsidised lunch, health care, pension, cycle to work, free day off to celebrate your birthday.
• Excellent relationship with vendors and access to authorities within their field.



Salesforce Assistant Manager

Location: London

Capability: Solutions & Digital

Service line: Solutions & Digital

Experience level: D

Employment type: Either Full Time or Part Time


Tired of just bolting in Salesforce? Yearning to get back to actually addressing a client’s Customer needs? Ambitious to help build a team that combines the best advice with the best technology enablement? Learnt that you want to shape a business where quality wins over volume, where driving real strategic client change is more important than landing the tactical transaction?

So join KPMG’s rapidly growing Powered applications business and the Salesforce team to support business development and project delivery activity and help put Salesforce into the strategic hearts of our clients.

Powered Enterprise Team

KPMG are business integrators not system integrators. We combine deep insight of the future of industry with a unique perspective on what change is needed to build a Connected Enterprise. Through our Powered Enterprise approach we deliver accelerated enterprise business transformation using cloud-based solutions, pre-designed assets and leading practices to enable our clients to make better, faster decisions, resulting in a quicker, more outcome focused implementations with faster return on investment. Our approach and solutions combines the breadth and scale of KPMG’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes.

You will join the KPMG Powered Enterprise teams, communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation engineering to optimize delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

Powered Customer Role

We need talented individuals with experience of Salesforce implementations but importantly want to be involved in the strategic not the tactical, selling and delivering iteratively to deliver continuous and sustainable outcomes. This is a high profile role within the team, requiring a balance of business development, sales origination and client delivery.

The successful candidate will be expected to:

• As an Engagement Manager, lead the delivery of high quality Salesforce projects
• Provide specialist Salesforce advice and work closely with the client leads to optimise processes and maximise the benefits of Salesforce
• Advise clients on the transformational aspects of Salesforce in relation to Customer operating model, sales, service and marketing process execution
• Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our Customer clients
• Lead the growth of the Salesforce practice through sharing knowledge, developing thought leadership and supporting the career aspirations of team members
• Advise on technical integration of the Salesforce application with other client and 3rd party applications
• Advise on data migration and data integrity as part of the deployment engagement

The Person

• Proven Engagement Management experience
• Multiple Salesforce certifications
• Experience leading local and distributed teams effectively to ensure the most efficient delivery for the client
• Proven relationship-building and influencing skills
• Facilitation and problem solving skills
• Salesforce agile and lean design, development, deployment and adoption experience
• Business analysis and requirements gathering abilities
• Detailed working knowledge of how Customer experience improvements can be delivered at the process level
• Ability to effectively transfer knowledge and flex the approach according to the situation
• Proven ability to collaborate and build strong relationships with varying team members
• Strong functional knowledge of in Sales, Service or Marketing Clouds
• Experience with Salesforce Financial Services Cloud, Vlocity and Ncino preferable
• Experience as a configuration expert and/or project manager of enterprise software deployments
• Travel required (up to 80%)

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