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About KPMG:

KPMG is one of the world's leading professional services organisations — a global network of member firms operating in 153 countries offering Audit, Tax, and Advisory services to thousands of clients.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

About our team:

We are the Operational Excellence practice

We make processes frictionless and decisions effortless, in pursuit of our clients’ performance ambition

We are mix of experienced consultants, industry veterans and the brightest talent of the future

We are a growing team with a strong set of credentials and proven track record

We are committed to developing our team members as we know they in turn will help us develop

We are knowledgeable in traditional improvement techniques but have credentials for innovation (for example applying Fuzzy Cognitive Mapping to the oil and gas industry)

We work with the world-leading companies on the largest transformations

We know that the future is digital but also that our clients need help getting there

We believe that continuous improvement is the only way to make change stick

We need people with energy and enthusiasm to help us continue our growth

“Choose a job you love, and you will never have to work a day in your life.” - Confucius

What we do, and what our key services are:

Our clients choose us as we are the most accomplished people to turn their performance vision in to an operational reality. Our projects typically emphasis one or more of:

• Process Excellence
• Decision Excellence
• Performance Excellence

Projects also always consider the wider operating model and behavioural changes required to transform a business. Integral to our approach is developing client leadership, teamwork and problem solving to create a continuous improvement culture.

We work cross-functionally with colleagues from across KPMGs capabilities (including Strategy, Finance Transformation, Global Business Services, CIO Advisory, Customer and Digital) to deliver multi-disciplinary solutions, at the forefront of technology.


An Assistant Manager in the Operational Excellence team is responsible for delivering consulting work as part of a team, both alongside colleagues and clients, on complex commercial or transformational engagements.

The key services are outlined below:

Decision Excellence

• Harnessing digital so choices are informed by data and experience: identifying, designing and implementing technology and behavioural solutions to make decisions effortless.

Process Excellence

• Harnessing digital so processes run smoothly and consistently: analysing, creating, and executing technology to make processes frictionless.

Performance Excellence

• Harnessing digital so everyone can optimise business performance: assessing and instilling Performance Management into the core of an organisation.

The key enabling competencies:

1) Agile Leadership: enabling digital by leading with purpose through uncertainty
2) Hybrid Capability Building: enabling digital by evolving a cross-pollinated methodology
3) Technology Partner Ecosystem: enabling digital by forming symbiotic partnerships

As well as working in teams to deliver these solutions, Assistant Managers are also expected to:

• contribute to practice development by developing and bringing to fruition new solutions
• be involved in business development activity
• provide a broad contribution to development of the overall team and support the management team

The Person

We are seeking Operations professionals familiar with Lean, Six Sigma, Agile and digital technology, and with a taste for curiosity and problem solving.

Ideally, you have experience delivering a step change in operational performance through the implementation of digital technology.

The rapid growth of our team offers opportunity for personal development and career progression. We want to support your growth and personal balance, in a way that suits you.

Note, the first question we will ask you will be “Please give three examples of where you have support in the design or delivery of performance change”

Essential experience:

The following experience is essential for succeeding in role:

Understanding of standard improvement techniques e.g. Lean, Six Sigma
Experience being part of a team implementing large and complex business or functional transformations
Experience working as part of a team for project delivery
Experience of developing and managing project plans

Additional experience:

The following experience would be of additional value:

Knowledge of financial business cases for change and rolling out cost restructuring initiatives
Experience of change management in complex multi-business unit / multi-geography environments
Blue Chip, FTSE 100, Fortune 500 company or central Government experience
Experience designing, selecting, supporting and implementing technology solutions to drive operational performance
Developing or working with Decision Support technology (e.g. simulation modelling, predictive and prescriptive analytics, process data mining, interactive dashboards) to drive performance
Experience communicating compelling and well thought out solutions to complex problems

Key Skills:

Project management and delivery. High quality delivery
Relationship development skills with clients and colleagues Drive and resilience
Excellent communication skills (written and oral) Ability to rapidly identify issues and propose solutions, supported by data and analysis.
Excellent commercial acumen and business context. Flexibility
Broad consulting skills, including planning and delivering workshops, structured interviewing, data gathering, process mapping and analysis.

In addition, applicants should be educated to degree level or equivalent.

Location:

Depending on Client location you will be required to travel and work away from home for periods of time and will need to be willing to demonstrate flexibility.

The role will be based in Canary Wharf, London.

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.


Purpose

This newly-created role is pivotal in the execution of our internal communications plan and primarily involves managing engagement activities for senior Transformation in the firm.

In this role, you will work closely with the Senior Manager, Transformation Communications to deliver high quality and engaging change communications to our partners and colleagues at KPMG across a range of channels.


Responsibilities

- Support the co-ordination and delivery of our Transformation communications – assisting with key message preparation, writing and editing content, creating collateral such as kitcards, portal Pages, Q&As, etc.
- Help devise campaign activities to communicate the project objectives and narrative
- Support the Senior Manager in the development of the Transformation Communication plan
- Work with the planning team to map change communications and identify opportunities to collaborate, source content and further the corporate narrative through our Transformation
- Manage the distribution of Transformation content through a range of channels and evaluate the effectiveness of those channels
- Project management, including leading the planning and execution of events that increase engagement with leaders and colleagues to prepare and land the change, such as roadshows, town halls and Transformation briefings
- Liaise with stakeholders from across the business as required, including the senior Transformation team to make sure their views are considered in our plans
- Manage creative/production briefs, working alongside in house suppliers
- Collate, share and act upon feedback from employees, internal communication measurement and best practice to improve future activity.
- Work closely with colleagues in the broader communications team to align Transformation messages and activities, and take into account the wider communications agenda

The Person

This is an excellent opportunity for an experienced communicator looking to take the next step in their career. We are looking for someone with significant experience in managing change communications projects and who is happy rolling their sleeves up to get the job done.

It is a varied role demanding a flexible and adaptable approach, as well as sound communications judgment, discretion and an enthusiasm for delivering the tactics. The person will be able to demonstrate great writing skills, strong attention to detail, creativity in driving employee engagement, event management and ideally experience of working with senior leaders. They will have experience of delivering change programmes, including cultural and operational change.


Skills required

- Good understanding of change communications, working on projects that deliver operational, tactical and cultural change
- Demonstrable track record of delivering great communications in a fast-paced and complex environment – with proven experience in an internal communications role
- Great writing, editing and proofreading skills
- High-quality written and verbal communication skills, in fluent English
- Credible in stakeholder management, and able to build relationships with senior colleagues
- Experience of planning and delivering communications events, such as town halls and Transformation briefings
- Knowledge of key communication channels and content development, including email, intranet, film and digital, and face to face (including events)
- Experience of working on internal events, including content development, planning and logistics.
- Strong sense of how to add true value as a communications professional, making a solid contribution to the success of the business
- Ability to think creatively bring innovative ideas to develop and deliver impactful communications
- The ability to influence stakeholders about the value of good internal communication and act as an ambassador for Internal Communications/Corporate Affairs
- A strong team player who is used to working collaboratively and independently within a high-performance culture
- Energy, commitment and the ability to work at pace under pressure and to tight deadlines, with attention to detail and accuracy
- Ability to manage a number of tasks and respond to changing priorities
- A sound understanding of professional services and/or experience within a comparable environment would be advantageous

KPMG Overview:

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 17,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.


People Consulting:

People Consulting is an integral part of KPMG’s Management Consulting practice. The team draw upon the knowledge of a wide range of in-house experts, as well as collaborate globally with other People Consulting teams, to enable organisational transformation. The team revolutionise the way people are led, managed and developed, to ensure organisations of all shapes and sizes are future-ready.

Client megatrends and challenges which People Consulting is accustomed to dealing with include regulatory changes, disruptive technology, globalisation, changing customer needs, demographics and business impact on the environment.
People Consulting focus upon a number of key areas to support these challenges including: digitally enabled employee engagement; skills and capabilities; agile organisation and workforce; shaping the future of the workforce; people change and leadership capability; value-driving efficient and cost effective HR, powered by tech; predictive insightful people consulting.


The Opportunity:

• We are seeking talented individuals with experience in Workforce Transformation to design and shape the future workforce for our clients, taking a data and evidence led approach.
• Through Workforce Transformation we help our clients to navigate complex workforce transformation programmes through identification and adoption of workforce strategy, skills, workforce mix, employee experience, location, change management and more.
• An expanding area for us, and a hot topic for many of our clients, you will have the opportunity to shape our Workforce Transformation offering and develop our capability.
• You will be working closely with FTSE 100 clients across a broad range of industries including Energy, Telecoms, Retail, Life Sciences and Aerospace & Defence.


Skills, Qualifications and Experience Required:

• You will have proven experience in helping clients to shape and deliver Workforce Transformation solutions including:

o Designing workforce transformation programmes to roll out data-driven workforce strategies that maximize the capabilities to match future ambitions
o Strategic Workforce Planning: developing future proofed organisational structures fit for a digital environment, moving away from traditional hierarchies and functional groups
o Operational Workforce Planning: developing solutions to challenges faced by our clients in resource management, capacity planning and short term workforce planning.
o Workforce Analytics: utilising data analytics to drive insight on people and organisation from organisational data
o Workforce Optimisation: ensuring that the workforce is optimised to move quickly between products, services, tools and geographies to meet client needs

• You will be proficient in some of the workforce management and analytics tools such as Microsoft WPA, Kronos, Retain, PowerBI, Tableau, Qlickview, Splunk.
• You will possess knowledge and experience in the workforce analytics modules of key human capital systems such as Workday, Oracle, SNOW.
• Advanced excel/data modelling skills are desirable but not essential


Key Responsibilities:

As a Manager in our team we will expect you to:


• Shape projects, or workstreams within in a larger programme, to improve the way clients deliver Workforce Transformation
• Manage projects, or workstreams within in a larger programme, comprising of roughly 4 consultants
• Build and manage relationships with clients on a daily basis
• Leverage your Workforce Transformation expertise and network to generate new client opportunities
• Contribute to the development of our Workforce Transformation propositions and assets
• Take a lead in knowledge sharing and developing Workforce Transformation skills within our team
• Be a career coach for up to 4 consultants helping them to develop and progress their careers

KPMG's Compliance & Transformation practice is an exciting key area of growth within the firm and is a national team which works with clients to manage their tax (Corporate and Indirect) and statutory obligations across their business, which is increasingly key in today’s challenging environment. Services are provided to a broad range of clients across all sectors from the largest FTSEs or inbounds to mid-market companies and include Global Compliance Management Services, Audit and Accounting Related Tax Services, Tax Transformation, Governance and Process Improvement, Outsourcing and Business Technology, as well as other exciting priority areas for our clients.

The Role

This person will have responsibility for overseeing the delivery of key tax transformation projects within KPMG�s Compliance & Transformation practice. This will include winning new work by taking a lead role on proposals and actively pursuing discussions with client and targets as well as overseeing the delivery of projects within the team. A typical project will include working with multiple stakeholders and teams across Tax and Accounting/Finance (at both the client and KPMG).

Key responsibilities include:
- Taking a lead role on the delivery of proposals and other targeting meetings for tax transformation opportunities;
- Establishing and maintaining strong client relationships with both existing and new clients;
- Generating additional work opportunities by identifying areas of value add for clients;
- Acting as the Project Lead on the overall delivery of tax transformation projects within the team;
- Leading a project delivery team, which may include both KPMG team members, and client employees;
- Understanding and reviewing current ‘as is’ business processes (across both Finance and Tax), and considering the efficiency and effectiveness of the design of these processes (including related controls), and where process improvements can be achieved;
- Leading workshops and undertaking interviews to understand business processes, alongside capability analyses for the three key areas of people, process and technology;
- Identifying and considering tax risks, along with the controls required to manage these risks, including tests of ‘design’ and ‘effectiveness’ for how well the controls and processes are operating.
- Considering the split of activities between functions, and designing future ‘to be’ business processes;
- Creating detailed process flow and mapping documents to support these business and functional processes;
- Designing manuals and guidance on key processes to support the various business functions e.g. accounts receivable, accounts payable, general ledger/ finance team, tax etc.;
- Advising clients on their tax function design, including people, process and technology;
- Supporting clients with providing training and knowledge transfer;
- Supporting of the delivery of tax transformation opportunities within our wider global compliance outsourcing engagements; and
- Coaching and mentoring junior team membersinside KPMG
- Building and developing positive constructive relationships both with clients and inside KPMG
- Assessing problems from multiple angles to ensure all relevant issues are considered when making decisions
- Proactively driving forward new and creative ideas which benefit the client

The Person

- Takes time to learn about other people and their experiences and how to apply this learning
- Shares experiences with others to assistant their learning and understanding
- Demonstrates curiosity and open mindedness to new ideas approaches and perspectives
- Actively engages with others in order to address their views/concerns

You will have some of the following skills, qualifications and experience:

- ACA or CTA qualified (or part qualified) – preferred but not essential
- Experience of tax transformation projects
- Experience of tax compliance and tax advisory work
- Experience of working on tax risk management projects, including process improvement
- A sales focus and a desire to build relationships with new clients.
- Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear.
- Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work.
- Gives clear directions, positive and constructive feedback. Coaches less experienced staff.
- Continuously learns from experiences. Seeks out feedback and development opportunities. Works in a cooperative, respectful manner with colleagues, clients and the wider community.
- Analyses problems, identifies core issues, investigates, evaluates and integrates information.
- Builds the reputation of KPMG through the quality of work, knowledge and experience.