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The Team

FS Transformation Services is at the heart of delivering large scale, regulatory driven transformation for our Financial Services clients. Our primary function is to drive the delivery and fulfilment of our client engagements, bringing together deep industry experience with strong transformation capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience.

The Role

In the context of Financial Crime, this means working with our clients to re-architect their operating models and, design and implement processes and systems to achieve effective, efficient and sustainable controls.

This requires core capabilities which underpin all of our engagements, specifically:

Transformational Leadership:
- Change Leadership
- Programme & Portfolio Management
- Target Operating Model Design
- Agile Project Management Office (PMO)
- Transformation Programme Design Integrity & Assurance

Operational Excellence:
- Process re-engineering: Design through to implementation
- Operational ways of working
- Process mapping and improvement analysis
- Problem solving analytics
- Operational transition planning and change implementation

The Person

In order to support the growth of our Transformation Services team, we are currently looking to recruit Managers who can make a significant contribution by combining their experience leading transformation change engagements with Financial Crime knowledge.
— Successful candidates will be skilled in managing workstreams, or entire projects through all key stages of a transformation engagement, from diagnostic to implementation, within the context of financial crime.
— Planning, leading and performing diagnostic analysis by applying analytics techniques to current control operating models and frameworks
— End to end process design for financial crime controls that combine regulatory compliance with operational efficiency
— Working with other parts of KPMG, including our Forensics, Data & Analytics and Technology Enablement teams, to design and deliver holistic solutions
— Facilitating client workshops to scope and design transformational solutions and work through challenges with client stakeholders
— Building and managing client relationships on projects and supporting KPMG’s commercial position
— Developing and improving KPMG assets, methodologies and tools to deliver consistent, world class operational excellence capability
— Identifying, managing and mitigating programme/project risks and issues throughout the delivery lifecycle
— Actively supporting development of KPMG’s Financial Crime capability and playing an active role in building the community

3.1. Leadership & Management:
Managers can expect to be responsible for their own workstreams and projects, with end to end delivery responsibility including planning and risk management.
Leadership responsibilities include team management on client engagement and internal performance management of KPMG staff.

3.2. Stakeholder Interaction & challenges:
The role will entail continuous and direct client engagement, typically with senior client programme team members and heads of Financial Crime functions in both the 1st and 2nd lines of defence. This will often be part of a wider KPMG team operating on client engagements. Our projects are normally carried out on client site rather than KPMG offices and, while many are based in London, they can also be located in other parts of the UK.

3.3. Impact, Risk, Accountability & Governance:
Managers are responsible for the successful delivery of projects or work streams and the management of the associated delivery risks. Every engagement will have a senior KPMG engagement leader to oversee the work, where Managers are expected to escalate key delivery risks and ensure regular status updates and quality management reviews are held.

4.1. Experience
Essential
— Previous consulting experience, ideally in a Big 4 or other management consulting practice.
— Managerial roles on Financial Crime Transformation engagements with a proven track record of successfully leading client projects across the delivery lifecycle.
— Financial Crime operating model design and implementation.
— Re-engineering of financial crime processes, systems and controls (customer due diligence, sanctions and adverse press screening, transaction monitoring, ongoing reviews etc.)
— Transformation Leadership and/or Operational Excellence capabilities (as listed above).
— Work in or with the Financial Services industry, predominantly in Banking (Business, Commercial, Investment or Retail)
— Leading client workshops to resolve client issues, design an optimised process/control and develop an implementation plan

Desirable
— Deep Subject Matter Expertise on one or more topics within Financial Crime to support development of our internal propositions and thought leadership.
— Understanding of Financial Crime technology solutions in the market and best practice deployment into Banking Operations

4.2. Expertise / Technical role requirements
— Significant understanding of Financial Crime and the corresponding controls required in the Banking sector to demonstrate compliance, and a good understanding of the associated regulations either UK or globally.
— Strong understanding of Financial Services, primarily the Banking industry, including its business processes and underlying technologies, and the ability to identify and articulate resultant client opportunities and challenges
— Strong understanding of the key drivers shaping the future of the Banking industry, including regulation and new business models, and resultant opportunities for KPMG

4.3. Skills:
— Positive leadership qualities and style that empowers and motivates high performing teams
— Problem-solving and solution design for user/business needs
— Working in multidisciplinary teams in a co-creation environment with clients and KPMG colleagues
— Expertise in core consulting methodologies such as Lean or other process mapping capabilities, business case development, operating model design, strategy development and requirements gathering
— Ability to identify and exploit commercial sales opportunities and support colleagues in defining solutions in response
— Self-starter and strong team player
— Excellent written and oral presentation skills with an inspirational and collaborate style

KPMG Overview
Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures. Take a look at our website with the link below to see ‘What Makes Us Different’;
https://home.kpmg/uk/en/home/about/inclusion-diversity-social-equality.html

The Team and opportunity
Our Insurance Transformation team, is at the heart of supporting our clients in shaping, planning and delivering critical business change. The team focuses on transforming the performance of organisations helping them focus on the customer to drive growth and implement an operating model that is efficient. We are actively looking for people from under-represented groups to help with the diversification of our team.
Our clients are experiencing significant disruption. The rapid adoption of new digital technologies, the emergence of non-traditional competitors and more stringent regulations mean that today’s Insurance customers are more empowered, demanding and price conscious

The role
We are seeking a Manager to deliver, and manage transformation engagements in the Insurance sector. The role will also require supporting major bids and proposals, and delivering streams of work within complex transformation programmes.

Our Insurance Transformation Services team, within the Management Consulting practice, is a priority growth area for KPMG with significant investment plans and big growth ambitions. Joining us offers the opportunity to work with Insurance sector clients on exciting, high profile and leading edge engagements with the potential to:
• Rapidly develop your career by becoming part of a growing team
• Accelerate your personal development through varied and exciting client opportunities coupled with focused learning & development with a world class brand
• Develop yourself as a consultant, manager and leader

The main duties and responsibilities of the job
• Using Insurance experience and knowledge, lead small engagements including setting up the engagement, scoping the work, planning the work and briefing and leading a team of consultants.
• Autonomously and efficiently manage large scale client engagements
• Managing senior client stakeholders to ensure that they are happy with the progress and deliverables
• Participating in business development activities such as responding to RFPs (requests for proposals) and presenting or pitching to clients to win new business
• Managing and developing junior members of the team

Skills, qualifications and experience required for the role
• Strongly encourage prior experience in consulting or leading business transformation programmes in the capacity of Project/Programme Manager applying relevant methods including; Lean, Agile, operating model design, change management, technology and/or digital change.
• Project/Programme Management experience to include establishing programme management mechanisms and procedures, including ensuring a suitable governance structure is in place, reporting programme status, progress, milestones, budget, risks & issues to the relevant forums and escalation as appropriate, planning, risk & assurance, communication flow, workstream charters, and financials & budget
• Experience working in the Insurance sector (preferably General Insurance and Commercial specialty) is essential.
• In-depth understanding of the key industry, market and regulatory drivers shaping the Insurance industry and an ability to articulate these by way of client opportunities.
• Experience of managing and mentoring staff and helping with their personal and professional development.

The Insurance Transformation Services practice focusses on the delivery of strategic changes that encompass innovation, customer experience, growth transformation, regulatory change and large-scale cost reduction/efficiency improvements.
We recognise that as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options.

Director, Transformation Programme Delivery






Infrastructure, Government and Healthcare Management Consultancy






The Team






KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and social enterprises to national government bodies and major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities in which we work.





We are a global leader in infrastructure, government and consulting public sector, with a long track record of working across the UK in central government, local government, policing, transport, healthcare and higher education. We are investing in growing our team to meet growing demand and make more impact for our clients.






Our goal is to help our clients and deliver meaningful change. We aim to be the transformation and major programme delivery partner of choice to public bodies in the UK, drawing on our nationally distributed team and wider global networks and expertise.






Our team builds long term relationships with our clients, focussed on organisational change, digital transformation and system redesign. We help our clients rethink public services for the digital age. We go from design all the way to delivery, to help build capacity and capability and to create the infrastructure needed to fuel economic growth.






We want to recruit talented people who have the energy and drive to succeed in a dynamic and challenging environment, and who have a passion for public services and delivering meaningful outcomes in society. We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.








The Role






As a Director in our rapidly expanding IGH practice you will be central to the development of our growth strategy, identifying opportunities for KPMG to make an even greater impact, originating new work, and managing sustainable growth.





As part of this you will lead the design and implementation of large-scale public service reform, performance improvement, and transformation programmes, with a particular focus on central government departments and agencies. You will bring together KPMG and client capabilities to solve complex problems and delivery ambitious outcomes.





As an experienced leader of change in the public and/or private sectors, you may specialise in programme delivery or another discipline, and will also being enough expertise and experience of digital transformation, public policy, procurement, technology, and operational delivery to design and oversee overarching change programmes.





You will be working with senior clients including programme directors, Chief Operating Officers, SROs, CEOs and Permanent Secretaries, as well as leaders in the wider public sector including policing, infrastructure and transport, and health.





You will also lead, manage and develop KPMG teams, capabilities and propositions, and will be accountable for developing our ability to deliver high quality work for clients as we continue to grow our share of the market. You will help our people to grow and shape their consulting careers across IGH and the wider firm.





Joining our industry leading IGH practice will expose you to work on a range of high-profile assignments helping organisations, politicians, officials, policymakers and public sector leaders address their most challenging issues.






Responsibilities





Successful candidates will work together with KPMG colleagues and clients to:




Identify options and solutions to address complex client issues and challenges




Perform a client delivery focused role which typically involves the leadership of complex and large-scale public service reform, advice on policy and regulatory issues, assessment of operational frontline delivery, and communication and engagement with senior clients and stakeholders




Develop and sustain client relationships by demonstrating insight and understanding of the challenges facing clients, at a personal, organisational and system level




Lead and develop insightful proposals and propositions which demonstrate and contribute to KPMG’s market leading position




Win and lead client delivery engagements which are commercially viable




Lead our teams day-today to produce compelling analysis, presentations, reports and other deliverables that are well drafted and concise, whilst also addressing complex, politically-sensitive issues




Design, plan, facilitate and lead events, workshops and interactive sessions to support our clients




Proactively maintain project oversight, including financial and project risk management




Develop networks across KPMG to bring additional expertise and value to our clients






Skills & Qualifications




You will be a talented and ambitious senior consultant with experience of originating and delivering consulting services in central government OR an experienced senior leader in industry or the public sector, with a background in central government




You will have the credibility and experience to lead KPMG and client teams to assess, design, plan and deliver complex programmes of work




You will have a good understanding of the government policy agenda and demonstrate a strong desire to support clients in these areas. Ideally, this would include an in depth understanding of a particular area of government policy and delivery, such as criminal justice




You will have experience of managing and balancing political, reputational and commercial risk




You will be comfortable operating in highly politicised environment that attracts scrutiny from the media and from parliament




You will understand the evolving nature of government service delivery and how KPMG’s services can support that evolution




You will have significant people leadership and performance management experience, including experience of coaching or managing a wide range of staff.




You will be experienced and comfortable presenting findings and analysis to board-level clients, Ministers, and governing bodies




Ideally, you will have a keen interest in areas such as digitally led care system redesign and strategy, system wide approaches to developing new models of care, an understanding of global best practice in healthcare reform, and the role of health and care providers as anchor institutions





Qualifications required for this role are not prescriptive. You will have considerable relevant experience and will need to demonstrate:




Track record of originating and delivering high value government-orientated consultancy services, OR experience of developing and leading large-scale transformation programmes




Access to a broad, relevant network of government policy and delivery stakeholders who see you as a trusted advisor




Ability to thrive in a fast-paced working environment including taking initiative in ambiguous and fluid situations




Experience of leading programmes and large-scale projects, especially those with a digital and technology component




Hold HMG Security Clearance or be able to obtain clearance when you join us

KPMG is part of a global network of firms that offers Audit, Tax, Pensions & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Banking Operations is at the heart of delivering large scale, regulatory driven transformation across the Banking sector. Our primary function is to drive the delivery and fulfilment of our Banking client engagements. We bring together deep industry experience with strong operational excellence capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience. The following two core capabilities underpin all of our regulatory transformation engagements:

Transformational Leadership:
- Project, Programme & Portfolio Management
- Enterprise Modelling
- Agile Project Management Office (PMO)
- Design Integrity
- Assurance

Operational/ Regulatory Driven Transformation Priorities:
- Operational Resilience
- Financial Crime
- Digital Operations
- Customer and Regulatory Remediation
- Structural Transformation
- Cost Optimisation
- Process Excellence
- Risk Transformation

In order to support the growth of our capabilities within the Banking Operations team, we are currently looking to recruit Managers who can make a significant contribution by: combining an understanding of the banking industry with transformation, optimisation and programme assurance capabilities.

— Managing projects through all of the key stages of a transformation project, from diagnostic to implementation.
— Planning, leading and performing diagnostic analysis by applying analytic techniques on large operational transformation engagements.
— Facilitating, or leading, client workshops to scope and design transformational solutions.
— Identifying, managing and mitigating risks and issues throughout the delivery lifecycle.
— Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability.

Experience:
Successful candidates will be able to demonstrate experience in some / all of the following capability areas:
— Planning and leading workstreams on large scale operational transformation engagements.
— Service delivery on large-scale banking operations projects/programmes.
— Experience delivering regulatory driven transformation engagements from initiation to implementation.
— Designing new processes across the banking product lifecycle, with a focus on operational effectiveness and customer experience.
— Identification of and execution of opportunities to enhance banking processes.
— Design and implementation of process improvement solutions, preferably in the banking sector.
— Design and implementation of enhanced Operating Models using workflow solutions (e.g. IBM, Appian), robotics (Blue Prism / UI Path) and data-led decisioning.
— Contributing capability experience to proposition development and to proposals / bids as SMEs in their fields of expertise.
— Establishing and maintaining organisational business/capability architecture, including service definition, prioritisation and mapping.

Expertise / Technical role requirements
— Deep understanding of the Banking industry including the services and businesses processes provided to customers
— Strong knowledge of the underlying banking industry technologies, and the ability to identify and articulate resultant client opportunities and challenges
— Mature points of view of the key drivers shaping the future of the Banking industry, including regulation and new business models, and resultant opportunities for KPMG
Skills:
— Significant expertise in core consulting methodologies such as process mapping, business case development, strategy development and requirements gathering.
— Experience with leading client workshops to resolve client issues/challenges, design an optimised process/control and develop an implementation plan.
— Deep experience in problem identification, solving and design for both user and business needs.
— Being a self-starter and strong team player.
— Proven ability to work in multi-disciplinary teams in a co-creation environment with clients.
— Strong interpersonal and written communication skills
— Excellent written and oral presentation skills with an inspirational and collaborative style.
— Be an active expert within our Banking capability team – supporting the leaders within the firm to shape and deliver our growth strategy

FS Transformation Services is at the heart of delivering large scale, regulatory driven transformation for our Financial Services clients. Our primary function is to drive the delivery and fulfilment of our client engagements, bringing together deep industry experience with strong transformation capability to deliver sustainable solutions that ensure compliance, reduce costs and enhance the customer experience.
In the context of Financial Crime, this means working with our clients to re-architect their operating models and, design and implement processes and systems to achieve effective, efficient and sustainable controls.

Transformational Leadership:
- Project, Programme & Portfolio Management
- Enterprise Modelling
- Agile Project Management Office (PMO)
- Design Integrity
- Assurance
Operational/ Regulatory Driven Transformation Priorities:
- Operational Resilience
- Financial Crime
- Digital Operations
- Customer and Regulatory Remediation
- Structural Transformation
- Cost Optimisation
- Process Excellence
- Risk Transformation

Summary
In order to support the growth of our capabilities within the Banking Operations team, we are currently looking to recruit Assistant Managers who can make a significant contribution by combining an understanding of the banking industry with transformation and optimisation capabilities.

Description of the role
— Performing a key role on Risk Function Transformation engagements, leading workstreams through all key stages of a transformation project, from diagnostic to implementation.
— Performing diagnostic gap analysis and assessments by applying industry insights to current Risk functions and frameworks.
— Working with other parts of KPMG, including our Risk, Financial Risk Management and Technology Enablement teams, to design and deliver insightful reports and holistic solutions- Facilitating client workshops to scope and design transformation solutions.
— Facilitating client workshops to scope and design transformational solutions and work through challenges with client stakeholders
— Identifying, managing and mitigating project/programme risks and issues throughout the delivery lifecycle.
— Developing and improving KPMG assets, methodologies and tools to deliver consistent, world class operational excellence capability.
— Leveraging capability experience to help develop our propositions and develop proposals / bids.
— Actively supporting the development of KPMG’s Risk Function Transformation capability and playing an active role in our community.

The Person
Essential
— Operating model design and implementation or analytical experience in re-engineering processes and systems
— Transformation Leadership and/or Digital Operations capabilities (as listed above)
— Operations optimisation through technology delivery and enhanced operational ways of working
— Work in or with the Banking industry (Business, Commercial, Investment or Retail)
— Regulatory Driven Transformation engagements

Desirable
— Working understanding of the Risk Function within Banking, with experience in developing frameworks and operating models.
— Working understanding Risk, Risk Management frameworks and the three lines of defence.
— Working understanding of the role of the regulator (PRA & FCA)
— Experience in Risk Function or Compliance transformation.
— Previous consulting experience, ideally in a Big 4 or other management consulting practice.

Expertise / Technical role requirements
— Understanding of Risk and the corresponding frameworks required in the Banking sector to demonstrate compliance, and a good understanding of the associated regulations either UK or globally.
— Understanding of Risk, primarily the Banking industry, including its business processes and underlying technologies, and the ability to identify and articulate resultant client opportunities and challenges
— Strong understanding of the key drivers shaping the future of the Banking industry, including regulation and new business models, and resultant opportunities for KPMG
— Analytical problem-solving and solution design for user/business needs
— Working in multidisciplinary teams in a co-creation environment with clients and KPMG colleagues
— Strong experience in core consulting methodologies such as Lean or other process mapping capabilities, business case development, operating model design, strategy development and requirements gathering
— Ability to identify and support commercial opportunities and support colleagues in defining solutions in response
— Excellent written and oral presentation skills with an inspirational and collaborate style